Senior Solutions Engineer
Senior Solutions Engineer responsible for technical pre-sales engagements, customer presentations, product evaluations, and partnership with Sales to close opportunities. Requires at least five years of technical pre-sales experience, strong communication skills, and the ability to solve complex customer problems.
About the job
Responsibilities
- Partner with Sales to articulate Grafana’s value proposition, vision, and strategy to customers.
- Own technical customer engagements and help close opportunities through competitive knowledge, technical skill, and credibility.
- Deliver product and technical presentations to prospective and existing customers.
- Communicate customer and internal feedback on products and the competitive landscape.
- Drive product conversations based on customer needs and problems.
- Enhance documentation, write blog posts, record videos, contribute knowledge-base articles, and create enablement materials.
- Collaborate with an international, remote-first team.
Requirements
- 5+ years of technical pre-sales experience, ideally with open-source technologies or metrics and monitoring.
- Strong written and oral communication skills.
- Ability to articulate product value propositions and technical advantages.
- Technical mindset and enthusiasm for solving customer challenges.
- Strong judgment, collaboration, leadership, initiative, creativity, and self-motivation.
Compensation & Benefits
- United States OTE compensation range: $204,000–$254,000.
- Restricted Stock Units (RSUs) included.
- 100% remote, global culture.
- Career growth pathways.
- In-person onboarding.
- 30 days of annual leave per year, including three Grafana Shutdown Days, subject to local legislation.
Skills
Open Source, Metrics, Monitoring, Grafana Cloud, Technical Presentations, Technical Pre-Sales, Product Demos, Documentation, Blog Writing, Knowledge Base
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