Technical Account Manager
Technical Account Manager owning long-term technical relationships with strategic voice AI customers. Drive architecture, adoption, and outcomes while quarterbacking internal teams and shaping the new TAM function. Requires 8+ years customer-facing technical experience.
About the job
Responsibilities
- Own the technical relationship and long-term outcome for a portfolio of strategic accounts, typically the most sophisticated voice AI and real-time engineering teams.
- Drive architecture reviews and design consultations to understand each customer's deployment, model their growth trajectory, and steer them toward scalable solutions.
- Deepen product adoption by identifying capability gaps between what customers have built and what the platform supports.
- Quarterback the full LiveKit team behind each account, partnering with Developer Success Engineers on day-to-day technical work, Forward Deployed Engineers on deep implementations, and routing hard issues to support and engineering.
- Be the customer's voice inside LiveKit, translating field signal into product, pricing, and positioning feedback that moves the roadmap.
- Lead executive business reviews that connect platform health to business outcomes, surface technical risks, and align teams on next steps.
- Be on-site with customers for major launches and executive reviews, and lead LiveKit's response in critical escalations.
- Spot expansion signal early and hand it cleanly to sales.
- Build the playbooks and define the engagement model for the company's most important accounts as one of the first TAMs.
Requirements
- 8+ years in technical, customer-facing roles such as TAM, Solutions Architect, Sales Engineer, or a senior engineering role with heavy customer exposure.
- Track record as the trusted technical voice for engineering customers; engineering teams have leaned on your judgment when the path forward wasn't clear.
- Fluent in developer-platform fundamentals like APIs, SDKs, frameworks, and deployment patterns.
- Familiarity with real-time, distributed, or developer-platform systems.
- Comfortable owning a portfolio with a proactive system for tracking customer health.
- Communicate with precision in writing and in person, with both engineers and executives.
Nice-to-Haves
- Direct experience with WebRTC, SIP, media servers, or voice AI infrastructure.
- Experience building or operating LLM agent systems, voice AI pipelines, or other AI-native applications.
- Time spent at a developer tools or infrastructure company.
- Hands-on coding in Python, JavaScript/TypeScript, or Go.
- Open source contributions.
- Early-stage startup experience.
Skills
Webrtc, Sip, APIs, SDKs, Python, JavaScript, TypeScript, Go, LLMs, Voice Ai
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