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LiveKitLiveKitUnited States

Technical Account Manager

Technical Account Manager owning long-term technical relationships with strategic voice AI customers. Drive architecture, adoption, and outcomes while quarterbacking internal teams and shaping the new TAM function. Requires 8+ years customer-facing technical experience.

170k – 200k
Remote8+ YOESolutions Architecture

About the role

Responsibilities

  • Own the technical relationship and long-term outcome for a portfolio of strategic accounts, typically the most sophisticated voice AI and real-time engineering teams.
  • Drive architecture reviews and design consultations to understand each customer's deployment, model their growth trajectory, and steer them toward scalable solutions.
  • Deepen product adoption by identifying capability gaps between what customers have built and what the platform supports.
  • Quarterback the full LiveKit team behind each account, partnering with Developer Success Engineers on day-to-day technical work, Forward Deployed Engineers on deep implementations, and routing hard issues to support and engineering.
  • Be the customer's voice inside LiveKit, translating field signal into product, pricing, and positioning feedback that moves the roadmap.
  • Lead executive business reviews that connect platform health to business outcomes, surface technical risks, and align teams on next steps.
  • Be on-site with customers for major launches and executive reviews, and lead LiveKit's response in critical escalations.
  • Spot expansion signal early and hand it cleanly to sales.
  • Build the playbooks and define the engagement model for the company's most important accounts as one of the first TAMs.

Requirements

  • 8+ years in technical, customer-facing roles such as TAM, Solutions Architect, Sales Engineer, or a senior engineering role with heavy customer exposure.
  • Track record as the trusted technical voice for engineering customers; engineering teams have leaned on your judgment when the path forward wasn't clear.
  • Fluent in developer-platform fundamentals like APIs, SDKs, frameworks, and deployment patterns.
  • Familiarity with real-time, distributed, or developer-platform systems.
  • Comfortable owning a portfolio with a proactive system for tracking customer health.
  • Communicate with precision in writing and in person, with both engineers and executives.

Nice-to-Haves

  • Direct experience with WebRTC, SIP, media servers, or voice AI infrastructure.
  • Experience building or operating LLM agent systems, voice AI pipelines, or other AI-native applications.
  • Time spent at a developer tools or infrastructure company.
  • Hands-on coding in Python, JavaScript/TypeScript, or Go.
  • Open source contributions.
  • Early-stage startup experience.

Skills

WebrtcSipAPIsSDKsPythonJavaScriptTypeScriptGoLLMsVoice Ai

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