Senior Strategic Deployment Manager

Responsibilities

• Lead strategic customer engagements from discovery through production deployment and expansion.
• Partner with executives and senior operators to identify high-impact AI opportunities and define implementation plans.
• Lead complex initiatives involving multiple stakeholders, teams, and business processes.
• Translate ambiguous customer problems into requirements, strategies, and execution plans.
• Build business cases and ROI models to prioritize AI initiatives and measure impact.
• Design AI-powered workflows and operating models that fit existing processes.
• Partner with Sales on strategic accounts, including discovery, solution design, executive presentations, and deal strategy.
• Collaborate with Product and Engineering to scope solutions, resolve complex problems, and influence priorities.
• Act as a trusted advisor to customer executives, technical leaders, and operators.
• Drive alignment across internal and external teams and identify opportunities to expand AI adoption.
• Turn successful engagements into repeatable playbooks, frameworks, and best practices.
• Bring customer insights back to shape product and deployment strategy.

Requirements and Qualifications

• Exceptional communication skills and the ability to build credibility with executives and technical teams.
• Experience working directly with customers and influencing senior stakeholders.
• Strong business and product intuition, with the ability to understand complex workflows.
• Ability to create structure in ambiguous situations and connect technical possibilities to business outcomes.
• Strong project and execution skills.
• Experience working across Sales, Product, Engineering, and Customer Success.
• Experience in strategic consulting, product management, deployment, solutions consulting, forward-deployed engineering, implementation, or another customer-facing technology role.
• Experience leading complex projects or strategic initiatives with multiple stakeholders.
• Experience with business cases, ROI analysis, value creation, or strategic planning.
• Ability to communicate technical concepts clearly without necessarily writing code.
• Interest in AI and its practical business applications.

Compensation and Benefits

• Cash compensation: $170k–$260k.
• Equity provided.
• 100% coverage for medical, dental, and vision insurance.
• $70/day DoorDash credit.
• $200/month wellness reimbursement.
• $300/month commuter reimbursement.
• $75/month phone bill reimbursement.
• $50/month internet reimbursement.
• Multiple cash-equity balance options and performance-based offers.
• Retell AI is open to sponsoring work authorization for qualified candidates, including H-1B, TN, L-1, E-3, and F-1 (OPT/CPT).