Senior Customer Engineer, Territory

Responsibilities

• Partner with Account Executives to lead technical discovery, design bespoke architectures, and deliver product demonstrations and proofs of concept across security, networking, and developer platforms.
• Lead or oversee technical onboarding and implementation as the primary executive and engineering contact for customers.
• Own customer discovery, demos, onboarding, technical health, risk management, and expansion strategy throughout the customer lifecycle.
• Monitor customer health scores and telemetry to accelerate time to value and resolve integration bottlenecks.
• Carry a variable quota tied to new business acquisition and/or account growth.
• Drive platform adoption, revenue retention, and strategic cross-sell and upsell opportunities based on product usage data.
• Lead technical Quarterly Business Reviews and translate platform capabilities into business value and return on investment for executives.
• Maintain trusted technical relationships from onboarding through maturity, renewal, and expansion.
• Use AI agents and internal platforms to automate RFP and security questionnaire responses, sandbox provisioning, and telemetry monitoring.

Requirements

• Experience in a customer-facing technical role such as solutions engineering, customer engineering, sales engineering, or forward-deployed engineering.
• Broad expertise in web security, networking, routing, DNS, DDoS mitigation, cloud infrastructure, enterprise architecture, and modern developer platforms.
• Experience operating in a quota-carrying or revenue-aligned environment.
• Understanding of SaaS metrics, business-value translation, and enterprise sales cycles.
• Exceptional presentation and stakeholder-management skills, including the ability to communicate technical details to C-suite audiences.

Nice-to-haves

• Experience building, deploying, or architecting solutions with Workers AI, AI Gateway, and Vectorize.
• Prompt engineering, large language model orchestration, or retrieval-augmented generation experience.
• Python or JavaScript proficiency for integration scripts, API connectors, and edge-computing functions.

Compensation and Benefits

• Competitive base salary with variable commission under Cloudflare’s Sales Compensation Plan; compensation may vary by work location.
• Eligible for Cloudflare’s equity plan.
• Benefits include medical, dental, vision, flexible spending, commuter spending, fertility and family-forming support, mental health support, disability and life insurance, 401(k), employee stock participation, flexible paid time off, and parental, pregnancy, medical, and bereavement leave.