Senior Technical Consultant

Responsibilities

• Provide hands-on implementation and deployment services to customers in a post-sales role.
• Gather, analyze, and document post-sales requirements.
• Communicate with customers and partners at appropriate technical or functional levels.
• Deliver excellent design and deployment solutions to ensure high customer satisfaction.
• Manage project scope, schedule, status, and documentation.
• Mentor and train customers on the Okta service.
• Act as a liaison between customers and Product Management to drive product development.
• Lead collaboration with Okta teams such as Engineering and Support for escalated issues.
• Collaborate with sales teams on up-sell and cross-sell opportunities for existing customers.
• Perform hands-on technical design, configuration, and troubleshooting of the Okta service.
• Design new offerings and improve delivery methods to enhance customer satisfaction and scalability.
• Manage multiple concurrent deployment projects.
• Apply knowledge of identity federation protocols (SAML 2.0, WS-Federation, OAuth, OpenID Connect) and access control models.
• Leverage experience with cloud architectures, enterprise on-premise IT landscapes, and SaaS deployments (e.g., Salesforce, Box, Office 365, Workday).
• Utilize software development skills (Java, Ruby, .Net, PHP, REST/JSON) for customer integrations.
• Apply knowledge of enterprise identity lifecycle management processes.
• Use JavaScript and MVC frameworks (Backbone, Angular, Ember, React) for integrations.
• Mentor less experienced team members.
• Ensure quality and time management processes (change controls, time tracking).
• Contribute to knowledge repository for continuous improvement.
• Travel up to 25% to customer sites.

Requirements

• 5+ years experience as a technical consultant delivering solutions to external customers.
• Software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc.).
• Knowledge of enterprise web technologies, security, and cutting-edge infrastructures.
• Experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.).
• Ability to work independently and multi-functionally.
• General knowledge of cloud architectures and complex enterprise on-premise IT landscapes.
• Knowledge of typical enterprise identity lifecycle management processes and standards.
• Ability to multi-task and manage multiple customer engagements.
• Hands-on contributor with superb communication skills, including issue tracking, triaging, and crisis management.
• Experience in process improvement, decision-making, managing processes, planning, analyzing information, and developing standards.
• Bachelor's degree (or equivalent) in Computer Science, Information Technology, or related discipline.

Nice-to-Haves

• Experience designing and implementing security and identity management solutions.
• Experience with identity federation and access control protocols (SAML 2.0, WS-Federation, OAuth, OpenID Connect).
• AD and LDAP experience.
• Experience with popular AI tools (e.g., Gemini, Claude, ChatGPT).
• Familiarity with API management using Mulesoft, Axway, or Apigee.
• SaaS deployment experience with Salesforce, Box, Office 365, Workday, and HR systems as master for identities.