Senior Technical Consultant

Responsibilities

• Provide hands-on, post-sales implementation and deployment consulting services to customers.
• Gather, analyze, and document post-sales requirements.
• Communicate with customers and partners at appropriate technical and functional levels.
• Design and deploy solutions that support customer goals and satisfaction.
• Manage project scope, schedules, status, documentation, change controls, and time tracking.
• Mentor and train customers and less experienced team members.
• Liaise with Product Management to influence product development.
• Collaborate with Engineering, Support, Customer Success, and Sales to resolve issues, transition deployments, and identify expansion opportunities.
• Configure and troubleshoot the Okta service.
• Manage multiple concurrent customer deployment projects.
• Apply identity federation, access control, cloud architecture, enterprise IT, SaaS deployment, software development, and identity lifecycle management expertise to customer solutions.
• Contribute to delivery process improvement, standard methodologies, new offerings, and knowledge repositories.
• Travel to customer sites approximately 25% of the time.

Requirements

• 5+ years of experience as a technical consultant delivering solutions to external customers.
• Software development experience with technologies such as Java, Ruby, .NET, PHP, and REST/JSON.
• Knowledge of enterprise web technologies, security, cloud architectures, and complex on-premise IT environments.
• Experience with JavaScript and a major JavaScript MVC framework.
• Ability to work independently, collaborate cross-functionally, multitask, and manage multiple customer engagements.
• Strong communication, presentation, issue-tracking, triage, crisis-management, problem-solving, and process-improvement skills.
• Bachelor's degree or equivalent in Computer Science, Information Technology, or a related discipline.

Nice to Have

• API management experience with MuleSoft, Axway, or Apigee.
• SaaS deployment experience with Salesforce, Box, Office 365, Workday, and HR identity systems.
• Experience designing and implementing security and identity management solutions.
• Experience with SAML 2.0, WS-Federation, OAuth, and OpenID Connect.
• Active Directory and LDAP experience.
• Experience with AI tools such as Gemini, Claude, or ChatGPT.

Compensation and Benefits

• ATS-listed salary range: $157,000–$242,000.
• OTE for candidates in the San Francisco Bay Area: $176,000–$242,000 USD.
• Okta offers equity where applicable and benefits including health, dental, and vision insurance, 401(k), flexible spending accounts, and paid leave.