AI Operations Associate
Build and scale Flagler Health’s AI and automation systems across clinical and back-office operations. The role requires hands-on experience with AI tooling, APIs, scripting, workflow automation, and cross-functional execution in an ambiguous, high-growth environment.
About the job
Responsibilities
- Own the automation roadmap and deliver measurable operational leverage.
- Shadow clinical and back-office teams to identify high-ROI automation opportunities and establish repeatable processes for capturing, shipping, and monitoring production automations.
- Lead data integrations across major EHRs, including error handling and pipeline reliability.
- Select appropriate tooling, including APIs, portal integrations, browser and desktop automation, and screen-level robots.
- Build and maintain internal AI tooling, including LLMs, agent frameworks, and knowledge assistants; train teammates to use them effectively.
- Scope and manage automation vendors, ensuring delivery, quality, and reliability.
- Partner with Engineering on integration patterns, data contracts, and product-versus-operations decisions.
- Enforce documentation, monitoring, and change-management practices.
- Translate workflow-level insights from operators and clinicians into product and roadmap input.
Requirements
- 1–3 years of experience in management consulting, software engineering, product management, or a similar analytical or technical role.
- Strong problem-solving skills and an action-oriented approach to scoping, building, and shipping solutions end to end.
- Fluency with modern AI tooling, including LLMs, agent frameworks, and prompt engineering.
- Familiarity with APIs and light scripting in Python, JavaScript, or similar languages.
- Ability to read code, write automations, learn new tools, and debug work independently.
- Strong written and verbal communication skills, including the ability to translate between technical and non-technical stakeholders.
- Comfort working cross-functionally with Engineering, Product, and Operations.
- Bachelor's degree.
Nice-to-haves
- Experience in healthcare, operations, or regulated industries.
- Exposure to high-growth or ambiguous environments.
Compensation and Benefits
- Opportunity to work at a fast-growing company serving musculoskeletal care provider organizations.
- Exposure to provider organizations and healthcare ecosystems.
- Meaningful impact on operational efficiency, revenue, and patient outcomes.
- Professional growth in a high-growth startup environment.
Skills
Artificial Intelligence, LLMs, Agent Frameworks, Prompt Engineering, APIs, Python, JavaScript, Ehr Integrations, Browser Automation, Desktop Automation, Data Pipelines, Error Handling, Monitoring, Change Management, Workflow Automation
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