Customer Marketing & Content Lead

Responsibilities

• Identify the strongest customer outcomes and stories across Forus’ provider, health system, and partner network
• Interview clinicians, executives, operators, patients, and internal teams to understand what changed, why it mattered, and how to tell the story clearly
• Produce high-quality case studies, presentations, articles, reports, testimonials, webinars, and other customer-led content
• Develop co-published content with medical societies, patient advocacy organizations, and other industry partners
• Build a repeatable process for sourcing stories, validating data, securing approvals, and turning each project into multiple useful formats
• Partner with growth, commercial, partnerships, design, data, and communications teams to ensure customer evidence is used across the company
• Support documentary-style and other video storytelling by identifying subjects, shaping narratives, conducting interviews, and guiding production

Requirements

• 5–10 years of experience in customer marketing, content, journalism, communications, product marketing, or a related role
• Exceptional writing and editorial judgment, with the ability to turn complex healthcare work into clear, credible, and compelling stories
• Familiarity interviewing customers, executives, clinicians, or other subject-matter experts and building the trust required to tell their stories well
• A portfolio of high-quality case studies, articles, reports, videos, or other substantive content you personally helped create
• Strong analytical instincts and comfort working with data to identify, validate, and communicate measurable outcomes
• Track record of moving quickly, finding shortcuts, and going to unreasonable lengths to deliver on goals
• High NPS with your former teammates

Nice-to-Haves

• Experience in healthcare or life sciences content creation
• Video production or documentary storytelling experience