Sales Engineer, SMB
Provides pre-sales technical support for SMB clients, leading demos, POCs, and integrations while collaborating cross-functionally to address customer needs and drive revenue. Requires prior technical experience and scripting in Python, JS, or Golang.
About the job
What You’ll Do
- Lead discussions and product demonstrations to showcase capabilities; address customer challenges, respond to questions, and handle objections.
- Craft technical content to guide customers in implementing specific use cases or extending our solution.
- Collaborate with account teams to understand customer requirements and translate them to Socket capabilities, emphasizing business value.
- Support Proof of Concepts (POCs) that align with customer requirements; provide technical expertise, troubleshooting, and guidance throughout the evaluation process.
- Provide guidance on integrating solutions into the customer's existing infrastructure.
- Distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing, and Sales.
- Collaborate with Customer Success to drive post-sales revenue, ensure retention, and contribute to growth.
- Execute cross-functional projects involving teams such as Engineering, Sales, and Marketing.
What You'll Bring
- Prior technical experience in roles like Software Development, TAM, Solutions Architect, Product Support, etc.
- Hands-on experience working in customer facing roles.
- Ability to multitask and efficiently handle multiple competing priorities, delegating when necessary while being highly organized, detail oriented, and demonstrating excellent time management skills.
- Empathetic mindset for the customer and a commitment to delving deep into the challenges they present or experience.
- Ability to work cross-functionally and contribute directly to Sales, Product and Engineering teams.
- Ability and desire to learn new tools and technologies.
- Familiarity with web APIs, SDKs, and other technical frameworks is a plus.
- Must be able to read/write basic scripts in languages Python, JavaScript, or Golang.
- Knowledge of common source control managers such as GitLab or Bitbucket.
Nice to Haves
- CS degree or equivalent industry experience.
- Experience with open source, vulnerability management / SCA.
- Hands on experience working with medium to large customers up to 1000 employees.
- Relevant security domain experience and familiarity with vulnerability management SEA tools.
- Experience with AI and Large Language Models (LLM).
Skills
Python, JavaScript, Go, GitLab, Bitbucket, Web Apis, SDKs, Source Control, Vulnerability Management, Sca
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