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DialpadDialpad

AI Transformation Architect

Translates complex customer business problems into validated Agentic AI architectures during the pre-sales process. The role combines customer-facing technical consulting, AI prototyping, enterprise integration design, and product feedback, requiring 4+ years of relevant experience and strong AI/ML expertise.

About the job

Responsibilities

  • Embed with customer stakeholders and operational leaders to understand complex, high-stakes business problems.
  • Translate ambiguous business objectives into validated, high-impact Agentic AI solutions.
  • Partner with Sales, Sales Engineering, Professional Services, and Customer Success as the technical authority during pre-sales evaluations.
  • Lead strategic AI workshops and proofs of concept to validate technical feasibility.
  • Capture customer pain points, integration patterns, and platform limitations to influence Product and Engineering roadmaps.
  • Navigate enterprise cloud, on-premises, and data-pipeline environments to assess integration feasibility.
  • Advise on and prototype custom data connectors, orchestration logic, and full-stack AI systems.
  • Discover and advise on multi-agent architectures and fine-tuned models tailored to customer data, domain, and security requirements.
  • Demonstrate multi-step prompts, retrieval pipelines, and decision logic integrating with CRMs, ERPs, and custom APIs through the MCP framework.

Requirements

  • 4+ years of experience in a high-impact, customer-facing technical role such as AI architecture, technical consulting, high-touch sales engineering, solutions architecture, or technical consulting for SaaS or AI products.
  • Demonstrable expertise in the modern AI/ML stack, including LLMs, generative AI concepts, vector databases, and agent orchestration frameworks.
  • Proficiency in Python, Go, and JavaScript/TypeScript, with hands-on experience using LLM frameworks.
  • Strong business acumen and the ability to communicate technical trade-offs, value propositions, and project plans to engineering teams and C-suite executives.
  • Ability to thrive in ambiguity, take ownership of outcomes, and deliver measurable customer results under tight timelines.
  • Commitment to collaboration, customer success, and innovation.

Compensation and Benefits

  • Competitive salary.
  • Comprehensive benefits and perks.
  • Cutting-edge AI tools.
  • Robust training and professional growth opportunities.
  • Inclusive office environment focused on collaboration and connection.

Skills

LLMs, Generative AI, Vector Databases, Agent Orchestration, Python, Go, JavaScript, TypeScript, Llm Frameworks, Multi-Agent Systems, Fine-Tuned Models, Retrieval Pipelines, Mcp, Crms, Erps

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