Engagement Manager
Leads quota-carrying Professional Services sales by scoping transformation projects, developing statements of work, and guiding opportunities from inception through closure. Requires at least five years of enterprise software or Professional Services sales experience, technical architecture knowledge, and strong account collaboration skills.
About the job
Responsibilities
- Understand customers’ application and dataset portfolios, IT and business priorities, and success measures to design digital transformation approaches involving MongoDB technologies.
- Translate customer use cases, pain points, and needs into scoped projects and statements of work.
- Partner with Sales, Professional Services, and Customer Success teams to develop account strategies and plans for MongoDB adoption, growth, and utilization.
- Drive deals and technical scoping from inception through closure.
- Manage the Professional Services pipeline, including bookings and regional revenue forecasts.
- Articulate the business value of Professional Services and advise on delivery issues, challenges, strategies, approaches, and risk mitigation.
- Develop repeatable internal assets such as estimates, proposals, statements of work, templates, tools, and case studies.
- Transition agreed project scope and customer expectations to the delivery team.
- Mentor team members and share best practices.
- Travel for key engagements and team offsites as needed.
Requirements
- Bachelor’s degree in Computer Science, Mathematics, Engineering, or equivalent professional experience.
- At least 5 years of experience selling Professional Services and/or technology solutions at an enterprise software company.
- Experience as an architect, consultant, project manager, or Professional Services manager.
- Experience positioning and selling Professional Services internally.
- Experience carrying a quota for Professional Services bookings.
- General knowledge of databases, including RDBMS, SQL, and NoSQL.
- Knowledge of the software development lifecycle and methodologies such as Agile and Waterfall.
- Knowledge of software architecture across cloud and on-premises technologies, including AWS, GCP, Kubernetes, and OpenShift.
- Ability to collaborate with account teams to build and execute complex account strategies and sales plays.
- Ability to scope and estimate projects.
- Strong presentation skills for communicating the value, capabilities, and differentiators of complex service solutions.
- Ability to work effectively in group settings.
Benefits
- Supportive and enriching culture.
- Employee affinity groups.
- Fertility assistance.
- Generous parental leave policy.
Skills
MongoDB, Professional Services, Sales, Databases, SQL, NoSQL, Agile, Waterfall, AWS, GCP, Kubernetes, Openshift, Software Architecture, Project Scoping, Revenue Forecasting
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