Solutions Engineer
Supports prospects and customers in South Korea through technical discovery, demonstrations, proof-of-value deployments, integrations, and onboarding for Censys security products. Requires Korean and conversational English, plus a technical consulting background; SOC and AI knowledge are desirable.
About the job
Responsibilities
Pre-Sales
- Drive the sales discovery process and design solutions aligned with customer objectives and technical requirements.
- Design and present product demonstrations and technical briefings.
- Provide security leaders with best practices for maximizing use of Censys Search and Exposure Management products.
- Drive prospect validation of Censys technology and products.
Proof of Value
- Help prospects deploy, test, troubleshoot, and advise on supported integrations.
- Analyze Censys solutions against incumbent and competitive offerings to demonstrate customer value.
Product Excellence and Collaboration
- Maintain current technical and functional knowledge of Censys products.
- Advocate for customers by influencing product roadmap and improvements.
- Partner with Sales to support multi-stakeholder deal cycles.
- Collaborate with Sales, Customer Success, Product, and Engineering teams.
Customer Success
- Communicate with customers after purchase and assist with onboarding.
- Monitor and assist with ticket management.
- Maintain regular customer communication.
- Collect feedback and feature requests, and ensure customers understand and are comfortable with Censys solutions.
Requirements and Nice-to-Haves
- Bilingual Korean and conversational English communication skills.
- Technical and consulting services background.
- Customer-oriented, curious, adaptable, and eager to learn.
- Comprehensive understanding of security operations centers (SOC) and artificial intelligence is highly desirable.
- Experience with security products, technical discovery, product demonstrations, integrations, troubleshooting, and customer enablement is preferred.
Skills
Censys Search, Exposure Management, Cybersecurity, Security Operations Centers, Artificial Intelligence, Product Demos, Technical Discovery, Customer Onboarding
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