GTM Systems Administrator
The GTM Systems Administrator builds and scales AI-first systems across lead generation, Salesforce, Zendesk, customer success, integrations, and reporting. The role requires 4–8+ years in GTM or operations systems, strong Salesforce and Zendesk expertise, and experience automating cross-functional workflows.
About the job
Responsibilities
- Design and improve top-of-funnel systems for lead sourcing, enrichment, scoring, and routing using Clay and data providers such as ZoomInfo, Cognism, Apollo, and Clearbit.
- Configure and optimize Zendesk, including ticket routing, triggers, automations, macros, SLA policies, and agent workspace.
- Support adjacent customer-success platforms such as Catalyst.
- Contribute to Salesforce configuration, including lead routing, scoring, lifecycle stages, Flows, validation rules, custom objects, and reporting.
- Build and maintain AI agents, automations, and workflows for triage, enrichment, copilots, and data-quality checks.
- Integrate GTM and customer-success tools with CRM, product data, internal tools, and communication platforms.
- Build reporting and dashboards covering pipeline conversion, support performance, and customer health.
- Maintain data quality and compliance through deduplication, normalization, enrichment governance, and consent/opt-out handling.
- Document system architecture, workflows, and processes.
Requirements
- 4–8+ years of experience in GTM Systems, RevOps, Growth Ops, Support Ops, or similar roles.
- Strong Salesforce proficiency, including data modeling, Flows, lead routing, account hierarchy, and reporting.
- Hands-on Zendesk administration experience, including routing, automations, triggers, and SLA policies, or deep expertise in one platform with the ability to ramp quickly on the other.
- Experience with Clay and at least one major enrichment or data provider.
- Experience with marketing automation platforms such as Marketo or HubSpot.
- Demonstrated fluency using AI tools to build workflows, automate administrative tasks, draft configurations, and troubleshoot.
- Strong systems thinking and ability to design and debug end-to-end data flows.
- Collaborative, organized, and documentation-oriented working style.
Nice-to-haves
- Customer-success platform experience with Gainsight or Catalyst.
- Zendesk certifications.
- Integration experience using APIs, webhooks, or iPaaS tools such as Workato, Zapier, or MuleSoft.
- Experience integrating GTM systems with Snowflake or BigQuery.
- Experience deploying AI agents in production.
- Working knowledge of SQL, Python, or JavaScript for data workflows.
- Experience in high-growth or early-stage environments.
Skills
Salesforce, Zendesk, Clay, ZoomInfo, Cognism, Apollo, Clearbit, Marketo, HubSpot, Catalyst, AI Agents, APIs, SQL, Python, JavaScript
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