Forward Deployed Engineer - Strategist

Responsibilities

• Meet with strategic customers to understand their critical audio and voice AI needs and locate their biggest pain points.
• Identify relevant use cases through deep engagement with customer problems and workflows, and work with Engineers to implement our voice and audio AI technology into innovative solutions.
• Design and architect bespoke integrations for customers, ensuring our technology fits seamlessly into their products and operations.
• Guide customers on best practices for implementing our voice and audio AI models to maximize their effectiveness.
• Present the results of our work and proposals for future work to audiences ranging from technical teams to C-suite executives.
• Collaborate with our Research and Product teams to incorporate field insights into ElevenLabs' software products and AI models.
• Build and deliver compelling demos of our voice and audio AI technology to new and existing customers.
• Scope out potential applications in new industries and expand our AI solutions across different sectors globally.
• Take full ownership of end-to-end execution of major projects for our most strategic partners, working hands-on to deliver high-impact solutions.
• Collaborate daily with our customers' engineering and executive teams to ensure optimal implementation of ElevenLabs' technologies.

Requirements

• Experience working with customers in a technical capacity (student clubs or side projects acceptable).
• Basic proficiency in Python and understanding of API integration to implement scripts and help with prototyping/demo building.
• Excellent communication and problem-solving skills, especially in summarizing complex technical concepts and using logic for optimal solutions.
• Proven track record of taking ownership of complex projects and delivering results.
• Adaptability to work across different customer environments and technical use cases.
• Technical aptitude to quickly understand our voice and audio AI models and their applications.