Enterprise Field Engineer - Pre-sales

What you will do

• Collaborate with Account Executives to understand customer requirements and develop customized technical solutions
• Translate business objectives into technical requirements and solution designs
• Drive compelling demos and impactful Proof of Values (PoVs) to effectively showcase the value of the CodeRabbit platform
• Help in responding to security questionnaires
• Habitually provide feedback and collaborate cross-functionally with product and engineering teams to address customer issues with a focus on improving the product experience
• Stay abreast with industry trends, and emerging technologies in AI-powered development tools and platforms
• Contribute towards improvement of internal tools and documentation of playbooks, guides and best practices
• Support transition from pre-sales to post-sales to ensure a smooth customer onboarding experience

What you will bring

• 5+ years of experience in a customer-facing technical role with 2+ years in a dynamic, fast-paced, startup-like environment
• Experience working with diverse stakeholders, from technical teams to business leaders
• Strong organizational skills and ability to manage multiple customer needs simultaneously
• Strong experience with software development tools and platforms
• Comfortable working with commandline
• Knowledge in cloud platforms (AWS, GCP or Azure)
• Excellent communication and interpersonal skills
• Strong sense of ownership, self-motivation and eagerness to acquire new skills solve new problems
• Willingness to uplevel the knowledge and skills of your peers through mentorship, trainings and shadowing

Bonus Points for

• Experience in container orchestration platforms (e.g., Kubernetes), infrastructure as code (e.g. Terraform), CI/CD tools (e.g. Github Actions)