Senior Manager, Strategic Technical Consulting

Responsibilities

• Lead and grow the Strategic Technical Consulting team, including coaching senior and principal consultants, hiring, onboarding, performance management, and career architecture.
• Own post-sales technical implementation for Ramp’s largest accounts, from discovery and solution design through go-live, adoption, and expansion.
• Co-own activation milestones with Customer Activation and establish shared accountability for time-to-value.
• Serve as the terminal escalation point for ERP integration failures, custom API work, at-risk go-lives, and re-scoped pre-sales commitments.
• Define the Strategic delivery model, including scoping standards, solution design reviews, staffing and capacity models, and quality standards.
• Run the function using capacity forecasts, workload balancing, KPIs, coaching, and planning.
• Partner with Customer Activation, Strategic CSM and AM, Sales, Product, Engineering, and GTM Ops on roadmap, feedback loops, and segment strategy.
• Translate customer insights into product influence and establish operating precedent in ambiguous, high-stakes situations.

Requirements

• 8+ years in technical consulting, solutions architecture, implementation, or professional services, including substantial enterprise or strategic-account experience.
• 3+ years managing individual contributors and owning team-level outcomes; experience managing senior or principal-level ICs preferred.
• Experience owning post-sales implementation for large, complex, multi-entity, multi-system, executive-sponsored customers.
• Deep fluency in ERP and financial systems, APIs, SSO/HRIS integrations, and accounting workflows.
• Ability to assess enterprise solution designs and distinguish configuration, product, and customer-process problems.
• Experience building operating models between delivery and onboarding, services and customer success, or similar functions.
• Executive-grade communication and sound judgment in ambiguous, fast-changing environments.

Nice to Have

• Experience with Workday, NetSuite/Oracle, Sage Intacct, or Coupa, or in a Big 4/systems-integrator implementation practice.
• Background in fintech, spend management, or AP automation.
• Experience scaling a technical consulting or professional services function.
• Experience managing managers or team leads, or building a technical IC career ladder.

Compensation and Benefits

• Salary: $235,000–$358,000.
• Flexible PTO, home-office equipment, health and wellness stipend, intra-office travel budget, and weekly coffee stipend.
• United States benefits include 100% medical, dental, and vision coverage for employees, One Medical membership, 401(k) with employer match, fertility HRA, parental leave, pet insurance, and in-office perks.
• Relocation expense coverage to New York City or San Francisco, if needed.
• Canada and United Kingdom benefits include country-specific medical, retirement, parental-leave, and wellbeing coverage.