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EngFlowEngFlowAustin, TX

Implementation Enginner

Implementation Engineer supports customers in adopting and optimizing EngFlow's build acceleration platform, troubleshoots complex build system issues, and collaborates with engineering teams. Requires 3+ years in software development or SRE, proficiency in programming languages, and build tools like Bazel.

Salary not listed
Remote3+ YOESolutions Architecture

About the role

Key Responsibilities

  • Serve as the primary technical point of contact for trialing, new, and existing customers—offering guidance as they adopt and scale our platform.
  • Troubleshoot, investigate, and resolve complex issues with build systems, integrations, and environments.
  • Help customers optimize their use of EngFlow’s products and ensure smooth adoption within their developer workflows.
  • Partner with Engineering to surface and track product bugs, performance regressions, and feature feedback from the field.
  • Create and maintain internal and external documentation to improve future support and empower developers.
  • Engage with the broader community via forums, Slack, GitHub, and conferences—representing EngFlow’s voice with empathy and technical clarity.
  • Contribute to a culture of operational excellence through metrics, tooling improvements, and automation.

Requirements

  • 3+ years of experience in software development, technical support, SRE, or developer-facing roles.
  • Strong understanding of developer workflows and build systems (Bazel or Buck/Buck2 is a big plus).
  • Proficiency in at least one programming language (e.g., Go, C++, Java, Python, Rust, or JavaScript).
  • Comfortable in a Linux/Unix environment with experience in tools like Docker, Terraform, or Kubernetes.
  • Familiarity with at least one cloud provider (e.g., AWS, GCP, Azure, or OpenShift).
  • Great communicator—able to explain complex technical concepts clearly in writing and on calls.
  • Experience writing or contributing to technical documentation or internal knowledge bases.
  • Customer-centric mindset with a passion for helping engineers solve tough problems.

Bonus

  • Experience working with async communication and distributed teams.

Skills

BazelBuckGoC++JavaPythonRustJavaScriptDockerTerraformKubernetesAWSGCPAzureLinux

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