Implementation Manager
Lead end-to-end technical delivery and system integrations of AI agent solutions for healthcare clients including Big Pharma, pharmacies, and payors. Manage client implementations, coordinate cross-functional teams, and guide customers through configuration, integration, and adoption.
About the job
What You’ll Do
Lead Client Implementations & Pilots
- Own the end-to-end delivery for new client integrations and solution pilots
- Translate business use cases into detailed solution plans
- Lead implementations for integrations with client systems including CRM (e.g., Salesforce), Electronic Medical Records (EMRs), and data platforms via APIs, CSVs, Smart on FHIR, and other standards
- Coordinate with customer enablement, internal engineering and product teams to ensure timely, scalable integration rollouts
Project Management
- Manage multiple concurrent client implementations with structured delivery methodology and clear communication
- Track milestones, risks, and deliverables to ensure predictable outcomes
- Capture learnings and contribute to continuous improvement of the implementation playbook
Client Engagement
- Act as a consultative partner to Big Pharma, Specialty Pharmacy, Pharm Hubs, Payor and Provider clients; provide clear guidance on system capabilities, integration strategies, and best practices
- Lead technical client conversations and working sessions, representing Infinitus as a domain expert
- Support customers through design, build, QA, UAT, go-Live and hypercare cycles, proactively troubleshooting issues and ensuring client readiness for launch
Minimum Requirements
- 4–5 years of experience in leading software implementation, technical consulting, or system integration for healthcare clients, ideally with SaaS platforms
- Demonstrated ability to project manage and deliver client-facing technical projects end to end
- Strong agile and project management skills to deliver customer features in two-week sprints
- Hands-on experience working with Salesforce or other CRM platforms
- Exceptional verbal and written communication skills—able to bridge business and technical stakeholders
- Analytical thinker with excellent problem-solving skills and attention to detail
- Comfortable working independently and juggling multiple fast-paced projects in a startup environment
Preferred Qualifications
- Experience working with or for pharmaceutical manufacturers or in life sciences technologies
- Familiarity with Mulesoft, or similar integration tools
- Exposure to AI solutions, digital transformation, or automation in healthcare
- Experience in data integrations with EMR or payor systems
Benefits
- Hybrid work (SF office Mon/Tues/Thurs) + catered lunches (Bay Area Positions only)
- Competitive salary, equity, and 401(k)
- Wellness stipend & great benefits (medical, dental, vision)
- Generous PTO & parental leave
- Bi-annual offsites & a collaborative, mission-driven culture
Skills
Salesforce, API Integrations, Smart On Fhir, Csv, Mulesoft, CRM, Emr, Agile Project Management, Technical Consulting, System Integration
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