Implementation Manager

What You’ll Do

Lead Client Implementations & Pilots

• Own the end-to-end delivery for new client integrations and solution pilots
• Translate business use cases into detailed solution plans
• Lead implementations for integrations with client systems including CRM (e.g., Salesforce), Electronic Medical Records (EMRs), and data platforms via APIs, CSVs, Smart on FHIR, and other standards
• Coordinate with customer enablement, internal engineering and product teams to ensure timely, scalable integration rollouts

Project Management

• Manage multiple concurrent client implementations with structured delivery methodology and clear communication
• Track milestones, risks, and deliverables to ensure predictable outcomes
• Capture learnings and contribute to continuous improvement of the implementation playbook

Client Engagement

• Act as a consultative partner to Big Pharma, Specialty Pharmacy, Pharm Hubs, Payor and Provider clients; provide clear guidance on system capabilities, integration strategies, and best practices
• Lead technical client conversations and working sessions, representing Infinitus as a domain expert
• Support customers through design, build, QA, UAT, go-Live and hypercare cycles, proactively troubleshooting issues and ensuring client readiness for launch

Minimum Requirements

• 4–5 years of experience in leading software implementation, technical consulting, or system integration for healthcare clients, ideally with SaaS platforms
• Demonstrated ability to project manage and deliver client-facing technical projects end to end
• Strong agile and project management skills to deliver customer features in two-week sprints
• Hands-on experience working with Salesforce or other CRM platforms
• Exceptional verbal and written communication skills—able to bridge business and technical stakeholders
• Analytical thinker with excellent problem-solving skills and attention to detail
• Comfortable working independently and juggling multiple fast-paced projects in a startup environment

Preferred Qualifications

• Experience working with or for pharmaceutical manufacturers or in life sciences technologies
• Familiarity with Mulesoft, or similar integration tools
• Exposure to AI solutions, digital transformation, or automation in healthcare
• Experience in data integrations with EMR or payor systems

Benefits

• Hybrid work (SF office Mon/Tues/Thurs) + catered lunches (Bay Area Positions only)
• Competitive salary, equity, and 401(k)
• Wellness stipend & great benefits (medical, dental, vision)
• Generous PTO & parental leave
• Bi-annual offsites & a collaborative, mission-driven culture