Implementation Manager
Own post-sales onboarding and implementations for AI conversational agents at a Series B startup. Act as product expert and project manager, configuring integrations, workflows, and AI prompts while managing multiple B2B client deployments.
About the job
What You’ll Do
- Lead end-to-end implementations, owning project management, stakeholder communication, and client accountability from kickoff through go-live.
- Gather and document client business requirements and translate them into clear technical specifications that achieve customer goals through product expertise and best practices.
- Configure and iterate on prompting and workflows to drive call handling quality, conversion rates, and revenue impact.
- Partner with Product and Engineering to stay current on new features and build repeatable implementation playbooks and scalable success frameworks.
- Design and deliver tailored training and education on Avoca products to drive client proficiency and product adoption.
- Lead testing efforts including configuration QA, client testing coordination, and issue triage and resolution to ensure high-quality deployments.
- Provide go-live support by coordinating launch activities, monitoring production volume, and transitioning clients to post-launch teams seamlessly.
- Advocate for product improvements that matter most to implementation clients.
What You'll Bring
- 2-5 years working at B2B startups in software implementation, technical account management, solutions architecture, or technical customer success, or more than 4 years of overall experience.
- Demonstrated fluency with APIs, webhooks, and integration patterns, including the ability to read and discuss payloads, auth models, and error handling.
- Experience configuring prompting, workflow logic, and system integrations in AI, SaaS, or enterprise software contexts.
- Strong project management skills with experience managing multiple concurrent software delivery projects for B2B clients.
- Clear, direct communicator who can simplify complexity for both technical and non-technical audiences.
- Self-motivated and comfortable operating in fast-moving, high-growth environments, with a track record of owning processes end-to-end.
Who You Are
- Self-motivated, entrepreneurial, and comfortable operating in fast-moving, high-growth environments.
- Thrives on owning processes end-to-end and balancing multiple initiatives simultaneously.
- Autonomous, self-directed, and comfortable working with ambiguity.
- A proactive and effective communicator.
- Collaborative, organized, and efficient.
- Eager to work in person at our NYC office full-time.
Benefits
- Comprehensive medical, dental, and vision insurance
- Company-sponsored 401(k) through Vestwell
- Flexible PTO plus U.S. federal holidays
- Company-wide off-sites
- Daily in-office lunch through Parkday
- Dinner covered when working late
- Commuter benefits and late-night rideshare
- Standing desks and workspace accommodations available on request
- All core tools and software provided
Skills
APIs, Webhooks, Integration Patterns, Prompt Engineering, Workflow Configuration, Project Management, Technical Account Management, Solutions Architecture, Technical Customer Success, B2B Saas Implementation
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