Senior Business Solutions Engineer, BizTech
Leads embedded deployment of AI-powered legal technology, enterprise applications, and workflow automations while partnering with Legal, BizTech, Security, and Engineering. The role requires 8+ years in Legal Technology or enterprise SaaS implementation, AI workflow experience, and strong solution architecture and stakeholder-management skills.
About the job
Responsibilities
Embedded Deployment & Enablement
- Partner with practice group leads, paralegals, and in-house counsel to identify workflow automation and AI integration opportunities.
- Act as the technical DRI for Legal AI tools, owning the lifecycle from intake through deployment.
- Build, test, and deploy Legal AI workflows, multi-agent workflows, RAG pipelines, and AI copilots powered by Claude Enterprise.
- Build MCPs as an additional capability.
- Run discovery workshops and translate business requirements into engineering-ready specifications.
Governance & Stakeholder Management
- Navigate PLADIS, Security, and Privacy governance processes on behalf of Legal stakeholders.
- Manage intake, review, and approvals.
- Maintain the Legal Tech project portfolio, ensuring initiatives are tracked, prioritized, and communicated to leadership.
- Build relationships with Deputy General Counsels, Legal Operations leads, and cross-functional partners in BizTech, Security, and Engineering.
AI Enablement
- Design and deliver Claude Enterprise training for Legal teams, covering prompting, workflow integration, and responsible AI use.
- Create adoption playbooks, user guides, and enablement materials for lawyers, paralegals, and legal operations professionals.
- Track usage metrics and adoption KPIs and report impact to Legal Technology and CLO leadership.
Requirements
- 8+ years of professional experience in Legal Technology or enterprise SaaS implementation, preferably in a technology company or law-firm technology function.
- At least 2 years of demonstrable experience using AI in workflows and supporting customers.
- Experience architecting and building AI-powered applications, including multi-agent workflows, retrieval systems, and LLM integrations.
- Experience in forward-deployed, embedded, or client-centric technical positions.
- Experience researching and implementing custom Marketplace applications from research through design and implementation.
- Experience designing and implementing custom business solutions and integrations using enterprise platforms.
- Strong stakeholder engagement and cross-functional collaboration skills in large global organizations.
- Ability to lead complex projects, simplify technical concepts, and promote operational excellence.
- Excellent written and verbal communication skills, including critiquing technical designs, leading workshops, and engaging senior leadership.
- Ability to identify and implement product and process improvements while securing stakeholder and leadership buy-in.
Nice to Have
- Advanced degree such as an MS or MBA in Business, Computer Science, or a related field.
Skills
Artificial Intelligence, Claude Enterprise, Multi-Agent Workflows, Rag Pipelines, Llm Integrations, Mcp, Enterprise Saas, Legal Technology, Workflow Automation, Business Integrations, Marketplace Applications, Pladis, Data Privacy, Stakeholder Management
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