Financial Connections TechOps Manager

Responsibilities

Lead integration reliability and partner operations

• Own the health of Financial Connections' banking integrations at the team level by defining reliability standards, setting the operational bar, and holding the team accountable.
• Serve as the management escalation point for complex partner issues, coordinating across financial partners, Stripe engineering, and product leadership.
• Set SLOs and own operational metrics that surface risk before incidents occur.
• Prioritize the integration backlog, balancing new partner launches, reliability improvements, partner-driven technical changes, operational urgency, and longer-term investment.
• Maintain technical relationships with key financial partners, including commercial alignment, escalation frameworks, and roadmap coordination.

Shape the agentic automation strategy

• Set direction for applying LLM-powered agentic workflows to high-volume operational work.
• Partner with product and platform engineering to scope and ship reliable agentic tooling that measurably reduces operational toil.
• Build the team's capability to design and operate human-in-the-loop review systems with appropriate safeguards, risk calibration, and operational ownership.
• Identify and sequence high-volume manual processes for elimination through automation.

Build and grow the TechOps function

• Hire, onboard, and develop TechOps Integration Reliability Engineers.
• Build a culture of technical ownership, disciplined incident response, urgency, and systemic problem elimination.
• Bridge Financial Connections engineering leadership, partnerships, compliance, and legal by translating partner and regulatory requirements into engineering priorities.
• Represent TechOps in cross-functional planning, communicate operational implications, advocate for reliability investments, and ensure the team's contributions are understood across the organization.

Requirements

• 3+ years of people leadership experience in a TechOps team.
• Demonstrated experience coaching, managing performance, hiring, and building high-performing teams.
• Hands-on technical depth, including reading and writing code, investigating integration failures end-to-end, querying data, and evaluating technical decisions.
• Experience owning production reliability, incident command, operational programs, escalation paths, and SLOs in complex technical environments.
• Experience managing technical partner or vendor relationships at a leadership level, including escalations, roadmap alignment, and commercial considerations.
• Strong written and verbal communication with technical and non-technical audiences.
• A team-level focus on leverage through automation, tooling, and process improvement.
• Experience building or overseeing production LLM-powered or agentic workflows at meaningful scale.

Nice-to-haves

• Familiarity with open banking, financial data aggregation, or payments partner integrations, including failure modes, partner ecosystems, and regulatory or compliance considerations.
• Experience building TechOps or operations engineering teams, including defining roles, hiring, leveling, and team growth.
• Demonstrated ability to influence engineering roadmaps and drive reliability, partner integration, or operational tooling priorities into execution.