Commercial Account Manager
Manages mid-market customer relationships from onboarding through renewal and expansion, driving retention, adoption, and sustainable revenue growth. Requires 3–5+ years in customer success, account management, or technical sales, strong communication skills, and comfort with SaaS, AI, and technical workflows.
About the job
Responsibilities
- Own customer relationships across an assigned mid-market portfolio, driving satisfaction, retention, renewals, and expansion.
- Lead onboarding programs to accelerate time-to-value and platform adoption.
- Help customers use Replit’s AI-powered software creation platform, including Agent 3, Plan Mode, and automation tools.
- Provide ongoing training, support, and strategic guidance.
- Execute renewal processes and develop long-term customer partnerships.
- Maintain customer health scores and renewal forecasts in HubSpot CRM.
- Gather customer feedback and advocate for customer needs internally.
- Use customer data and success metrics to identify growth opportunities.
Requirements
- 3–5+ years of experience in customer success, commercial account management, or technical sales, preferably in SaaS or developer tools.
- Excellent communication skills, including the ability to explain technical concepts to non-technical audiences.
- Track record of meeting or exceeding renewal and expansion revenue targets.
- Experience managing relationships from onboarding through renewal and expansion.
- Proficiency with CRM systems and customer success tools.
- Ability to learn and articulate the value of emerging technologies to diverse customer segments.
- Strong problem-solving, consultative, organizational, and time-management skills.
- Passion for technology, AI, automation, and industry trends.
- Comfort analyzing data to drive customer success metrics and identify growth opportunities.
- Understanding of the software development lifecycle or willingness to learn technical workflows.
Nice to Have
- Experience with or strong interest in AI.
- Active Replit user.
- Experience at an early-stage startup or developer tools company.
- Experience with rapid prototyping, product development workflows, or business process automation.
- Customer success experience serving technical or semi-technical users.
- Degree in Computer Science, Engineering, Business, or a related field, or equivalent practical experience.
Tools and Technologies
- Replit
- HubSpot CRM
- Customer success and analytics platforms
- ZoomInfo
- LinkedIn Sales Navigator
- Hashboard
- Hex
- Customer communication and project management tools
Compensation and Benefits
- Salary: $140,000–$220,000, plus equity.
- 401(k) program with a 4% match in the United States.
- Health, dental, vision, and life insurance.
- Short- and long-term disability insurance.
- Paid parental, medical, and caregiver leave.
- Flexible time off and holidays.
- Commuter benefits.
- Monthly wellness stipend.
- Autonomous work environment.
- In-office setup reimbursement.
- Quarterly team gatherings.
- In-office amenities.
Skills
Customer Success, Account Management, SaaS, CRM, HubSpot, Customer Retention, Revenue Expansion, Data Analysis, AI, Automation, Software Development Lifecycle, ZoomInfo, LinkedIn Sales Navigator, Hashboard, Hex
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