Consultant, Managed Services

Communications & Project Management

• Lead weekly status calls, third-party vendor alignments, and design reviews.
• Prepare status call content, including dashboards and agendas.
• Manage the Rolling Action Item Log by creating and updating items in real time.
• Create and maintain release timelines and support customers with release candidate prioritization.
• Provide technical recommendations and collaborate with customers to define roadmaps.
• Communicate proactively with practice leads, consultants, developers, architects, and QA to share customer context, coordinate delivery, and surface risks or escalations.

Requirements & Build

• Prepare for and lead requirements-gathering sessions.
• Assess level of effort for functional items and complete or delegate build and configuration changes.
• Manage repositories and promote completed builds to higher environments.
• Maintain requirements, test cases, functional and technical guides, integration specifications, and other application documentation.

Testing & Quality Assurance

• Perform System Integration Testing (SIT) and provide guidance and support for User Acceptance Testing (UAT).
• Validate deployments by checking changes in higher environments.

Ongoing Support & Maintenance

• Manage user creation, deactivation, and permissions.
• Maintain data integrity through duplicate management and record updates.
• Investigate reported issues, monitor error reports, and triage or escalate problems as needed.
• Create and update reports and perform customer data extractions and exports.

Competencies & Qualifications

• Strong ability to understand how applications work and envision solutions on the Force.com platform.
• Provide technical assistance and advise customers on product features and enhancements.
• Exceptional written and verbal communication skills, including the ability to translate between technical and non-technical audiences.
• Experience authoring requirements, system specifications, and application guides.
• Understanding of project management concepts, including timeline management and level-of-effort assessment.
• Life sciences or pharmaceutical experience is a significant plus.
• Bachelor's degree preferred.
• Salesforce Certification required.