Engagement Manager, Professional Services

Responsibilities

• Deliver program management expertise based on experience, continuous learning, and in-depth knowledge of Stripe’s products and implementation best practices.
• Drive innovation and adoption of deployment practices, provide product adoption insights, and help users achieve maximum value from their Stripe investment.
• Improve and enable the Stripe Implementation Methodology and its associated tools, templates, and processes.
• Establish program governance to manage requirements in line with agreed scope and business objectives.
• Manage the integration of Stripe products into users’ application and technical architectures, testing and change-management strategies, and transformation timelines.
• Provide risk assessment, prevention and mitigation plans, and efficient identification, tracking, and resolution of issues and decisions with internal and user stakeholders.
• Drive alignment between users and Stripe Product and Engineering teams on the product roadmap.
• Ensure a smooth transition of implemented Stripe capabilities into user operations, including knowledge transfer and handover to Stripe Support.
• Participate in a global practitioner community to improve how Stripe leads and supports users through complex implementations of Stripe’s payment infrastructure.

Requirements

• 8+ years of consulting experience partnering with enterprise-level strategic users on technology solutions, with a track record of top performance, or experience in a related field.
• Ability to understand complex business requirements and craft tailored solutions.
• Ability to quickly learn and explain technical concepts to users with varying levels of technical expertise.
• Proven program management skills and experience.
• Strong critical-thinking skills, including the ability to identify suboptimal processes and drive more efficient ways of working.
• Ability to recognize recurring user-facing issues and build scalable solutions.
• Ability to operate independently in an ambiguous, fast-paced environment.
• Demonstrated ability to engage with and lead executive stakeholders and key decision-makers to drive agreed outcomes.
• Experience working with or within complex enterprise organizational and decision-making structures.
• Ability to collaborate with and influence Product and Engineering teams to advocate for users and shape the product roadmap.
• Professional fluency in Mandarin Chinese and English, working primarily with clients in the Greater China market.

Nice-to-haves

• Experience at a growth-stage internet or enterprise software company.
• Industry certifications such as PMP, ITIL, PSM1, or PSPO1.
• Experience in the payments industry.
• Familiarity with API integration and testing.