Revenue & Billing Operations Manager

Responsibilities

• Own billing operations end-to-end across regions and products, delivering accurate, timely invoicing and responsive billing support that clearly communicates the value of Rokt to our customers
• Define and maintain billing policies, procedures, and quality controls to ensure completeness, accuracy, and consistency—building playbooks for new commercial arrangements as our products and models evolve
• Drive automation relentlessly: monitor billing metrics (timeliness, error rates, credit/rebill volume), identify root causes, and implement process and system changes that eliminate manual work
• Partner with system and data owners to ensure source-to-invoice integrity, approvals, and audit trails meet SOX and internal control requirements
• Act as a key decision-maker for billing rules and workflows in partnership with GTM, RPD, Legal, and Finance—translating contract terms and customer requirements into scalable, automated processes
• Support accounts receivable by providing billing evidence and context; collaborate with GTM and AR on complex issues, exceptions, and collections
• Develop and maintain SOPs, runbooks, and internal Support Handbooks so billing processes are repeatable, auditable, and resilient—and so the business knows exactly how to engage with your team
• Leverage AI and emerging technologies in everything you do—Rokt is building the future of ecommerce operations and we expect you to lead the way

Requirements

• System-savvy with an automation-first mindset—you default to building scalable solutions, not manual workarounds
• Strong experience in billing operations, revenue operations, or order-to-cash in a fast-paced environment, with demonstrated ownership of complex billing workflows
• Solid understanding of billing processes, internal controls, and SOX requirements; exposure to revenue recognition concepts is a plus
• Proven ability to drive process and system improvements end-to-end: defining billing rules, writing system requirements, and documenting evolving commercial models
• Track record of effective cross-functional collaboration with GTM, product, and legal teams to align contracts, systems, and controls
• Excellent written and verbal communication—you can produce clear guidance, align stakeholders, and move fast without creating bottlenecks
• Strong analytical and problem-solving skills; you use data and metrics to prioritize, validate improvements, and tell the story of what’s working
• Genuine intellectual curiosity and a pragmatic, solutions-led approach to complex operational challenges

Bonus Points

• Experience at a publicly traded company or in a pre-IPO environment preparing for public company readiness
• Knowledge of international operations and global billing complexity, including multi-currency and cross-border invoicing
• Hands-on experience with AI/ML tools for process automation, data reconciliation, or anomaly detection
• Background in adtech, ecommerce, or marketplace billing models

Compensation

Target total compensation ranges from $170,000 - $228,000, including a fixed annual salary of $153,000 - $188,000, an employee equity plan grant, and world-class benefits.