Revenue Operations Manager

Responsibilities

• Partner with Sales and Customer Success leadership on business operations and goals.
• Support territory and account planning, quota setting, capacity modeling, and GTM planning, including segmentation and coverage models.
• Build renewal and expansion forecasts; identify at-risk accounts and revenue early.
• Own and improve CRM and Customer Success platform architecture and data integrity across the customer lifecycle.
• Design and maintain Sales-to-CS handoff processes, including quote-to-cash, onboarding, QBRs, renewals, and expansions.
• Eliminate manual processes and build scalable workflows and automations.
• Build dashboards and reporting for pipeline health, forecast accuracy, sales productivity, retention, churn, expansion, and customer health.
• Define and track metrics such as quota attainment, ARR by segment, gross and net retention, time-to-value, and renewal rates.
• Deliver business reviews and ad hoc analysis with clear operational recommendations.
• Coordinate consistent definitions, data, and reporting across Sales, Customer Success, Marketing, Product, and Finance.
• Train Sales and Customer Success teams on tools, process changes, and reporting.

Requirements

• 5–7 years of experience in Revenue Operations, Sales Operations, or Customer Success Operations at a B2B software company selling to enterprise or technical buyers.
• Experience at a growth-stage technology company focused on networking, security, infrastructure, or platform software.
• Experience with CRM and Customer Success platforms and designing processes across them.
• Experience supporting both new-business sales and post-sale renewals and expansions.
• Ability to build reliable reporting and dashboards.
• Strong AI and modeling skills, with the ability to work directly with data.
• Excellent cross-functional communication skills.
• Bias toward simplifying and fixing broken processes.

Compensation

• Expected base pay: $175,000–$200,000 per year.