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InvertInvertSan Francisco, CA

Implementation Manager

Own end-to-end customer implementations for a bioprocess SaaS platform, including requirements, integrations, UAT, and adoption. Drive post-live success, usage health, and expansion for scientific customers.

Salary not listed
Remote5+ YOESolutions Architecture

About the role

Responsibilities

  • Own implementations from kickoff to go-live: scope, timeline, quality, across customer and Invert teams
  • Lead requirements and design workshops with scientists and IT; translate bioprocess workflows into Invert deployments
  • Partner with Engineering on integrations; prototype and oversee delivery where needed
  • Run UAT, train users, and act as trusted advisor through go-live and beyond
  • Own live accounts: usage health, adoption, renewal posture. Use usage data to find patterns, risks, and expansion
  • Run business reviews that tie Invert usage to the customer's process development and manufacturing goals
  • Be the voice of the customer to Product and Engineering

Requirements

  • 5–7 years in implementation, customer success, or account management at a B2B SaaS company
  • Scientific or regulated-industry SaaS background — bioprocess, LIMS, lab informatics, manufacturing data, or similar
  • Comfort with the technical layer: APIs, data schemas, historians, bioreactor data systems, cloud data infrastructure
  • Track record running multi-stakeholder implementations end-to-end
  • B.S. in a STEM field

Nice-to-Haves

  • Bioprocess fluency
  • Willingness to go deep on bioprocess fast

Benefits

  • Competitive salary, meaningful equity, full benefits
  • Fully remote, US and European time zones
  • Frequent team off-sites
  • Unlimited PTO

Skills

APIsData SchemasHistoriansBioreactor Data SystemsCloud Data InfrastructureLimsLab InformaticsManufacturing Data SystemsUatMulti-Stakeholder Project Management
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