Implementation Manager
Own end-to-end customer implementations for a bioprocess SaaS platform, including requirements, integrations, UAT, and adoption. Drive post-live success, usage health, and expansion for scientific customers.
About the job
Responsibilities
- Own implementations from kickoff to go-live: scope, timeline, quality, across customer and Invert teams
- Lead requirements and design workshops with scientists and IT; translate bioprocess workflows into Invert deployments
- Partner with Engineering on integrations; prototype and oversee delivery where needed
- Run UAT, train users, and act as trusted advisor through go-live and beyond
- Own live accounts: usage health, adoption, renewal posture. Use usage data to find patterns, risks, and expansion
- Run business reviews that tie Invert usage to the customer's process development and manufacturing goals
- Be the voice of the customer to Product and Engineering
Requirements
- 5–7 years in implementation, customer success, or account management at a B2B SaaS company
- Scientific or regulated-industry SaaS background — bioprocess, LIMS, lab informatics, manufacturing data, or similar
- Comfort with the technical layer: APIs, data schemas, historians, bioreactor data systems, cloud data infrastructure
- Track record running multi-stakeholder implementations end-to-end
- B.S. in a STEM field
Nice-to-Haves
- Bioprocess fluency
- Willingness to go deep on bioprocess fast
Benefits
- Competitive salary, meaningful equity, full benefits
- Fully remote, US and European time zones
- Frequent team off-sites
- Unlimited PTO
Skills
APIs, Data Schemas, Historians, Bioreactor Data Systems, Cloud Data Infrastructure, Lims, Lab Informatics, Manufacturing Data Systems, Uat, Multi-Stakeholder Project Management
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