Own end-to-end customer implementations for a bioprocess SaaS platform, including requirements, integrations, UAT, and adoption. Drive post-live success, usage health, and expansion for scientific customers.
Salary not listed
Remote5+ YOESolutions Architecture
About the role
Responsibilities
Own implementations from kickoff to go-live: scope, timeline, quality, across customer and Invert teams
Lead requirements and design workshops with scientists and IT; translate bioprocess workflows into Invert deployments
Partner with Engineering on integrations; prototype and oversee delivery where needed
Run UAT, train users, and act as trusted advisor through go-live and beyond
Own live accounts: usage health, adoption, renewal posture. Use usage data to find patterns, risks, and expansion
Run business reviews that tie Invert usage to the customer's process development and manufacturing goals
Be the voice of the customer to Product and Engineering
Requirements
5–7 years in implementation, customer success, or account management at a B2B SaaS company
Scientific or regulated-industry SaaS background — bioprocess, LIMS, lab informatics, manufacturing data, or similar
Comfort with the technical layer: APIs, data schemas, historians, bioreactor data systems, cloud data infrastructure
Track record running multi-stakeholder implementations end-to-end
B.S. in a STEM field
Nice-to-Haves
Bioprocess fluency
Willingness to go deep on bioprocess fast
Benefits
Competitive salary, meaningful equity, full benefits
Fully remote, US and European time zones
Frequent team off-sites
Unlimited PTO
Skills
APIsData SchemasHistoriansBioreactor Data SystemsCloud Data InfrastructureLimsLab InformaticsManufacturing Data SystemsUatMulti-Stakeholder Project Management
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