Manager, Service Operations Systems
Leads the strategy, roadmap, integration, and scaling of enterprise systems supporting fleet service operations. The role requires deep SAP EAM/PM and field service expertise, cross-functional leadership, and experience delivering scalable operational processes and measurable efficiency improvements.
About the job
Responsibilities
- Own and drive the roadmap for the Operations enterprise systems portfolio, including SAP EAM/PM, SAP FSM, Beeline, UKG, LMS, NICE WFM, and related platforms and integrations.
- Design and implement scalable, end-to-end business processes across Asset Management, Maintenance, Field Service, Workforce Management, and Operations.
- Lead the evolution of SAP EAM/PM capabilities, including asset lifecycle management, preventive maintenance, work orders, maintenance planning, and operational execution.
- Optimize and drive adoption of SAP FSM for field operations, technician workflows, scheduling, and service execution.
- Partner with Operations, Fleet, Manufacturing, Supply Chain, HR, Finance, Engineering, and IT teams to align enterprise systems with operational strategy and business outcomes.
- Establish integrated processes across assets, maintenance, workforce, scheduling, field execution, and operational reporting.
- Lead cross-functional initiatives to improve operational efficiency, system adoption, standardization, and scalability.
- Architect solutions that reduce manual processes, system workarounds, future rework, and technical debt.
- Drive stakeholder alignment, organizational readiness, and change management for new systems, processes, and capabilities.
- Provide hands-on leadership across program execution, prioritization, risk management, vendor management, budgeting, and executive reporting.
Requirements
- 15+ years of experience in fleet operations technology, enterprise applications, asset management, field service, workforce management, or enterprise transformation, including cross-functional leadership.
- Proven experience designing and implementing scalable, end-to-end processes across Operations, Maintenance, Field Service, Asset Management, and Workforce Management.
- Expert-level experience with SAP EAM/PM and strong knowledge of asset lifecycle, maintenance, work order, and field service processes.
- Experience with SAP FSM and enterprise workforce platforms such as UKG, NICE WFM, Beeline, or equivalent solutions.
- Strategic mindset with hands-on execution ability, balancing enterprise architecture and roadmap planning with immediate operational needs.
Nice-to-haves
- Experience with SAP S/4HANA, including EAM/PM, MM, and related supply chain capabilities.
- Experience integrating SAP with Field Service, Workforce Management, HR, Learning, and third-party operational platforms.
- Background in change management or organizational design, with experience driving adoption of new systems and operational processes.
- Strong data orientation, including operational KPIs, dashboards, system health metrics, and performance reporting.
Skills
Sap Eam/Pm, Sap Fsm, Sap S/4Hana, Sap Mm, Beeline, Ukg, Nice Wfm, Workforce Management, Asset Management, Field Service, Maintenance Planning, Change Management, Operational Kpis, Vendor Management, Executive Reporting
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