Senior Technical Program Manager, Professional Services
Leads complex, customer-facing professional services engagements, overseeing commercial delivery, risks, governance, executive stakeholders, and cross-functional teams. The role requires enterprise data or AI/ML project leadership, cloud-platform knowledge, and experience managing substantial engagements and account expansion.
About the job
Responsibilities
- Own commercial delivery of professional services across multiple customer engagements, from short individual projects to six-month, multi-person engagements.
- Serve as a trusted advisor to senior customer stakeholders, including CxOs, throughout delivery.
- Manage risks, align cross-functional teams, and ensure customer outcomes and satisfaction.
- Maintain accurate project reporting and communicate delivery progress and results.
- Identify account expansion opportunities and support continued Databricks platform adoption.
- Improve delivery best practices and mentor junior team members.
Requirements
- Experience leading complex, enterprise-scale data or AI/ML projects in customer-facing environments.
- Experience managing teams of up to five people and projects with contract values exceeding $0.5 million.
- Strong stakeholder engagement, executive communication, governance, and influence skills.
- Understanding of AWS, Azure, and GCP, plus familiarity with data lakehouse architecture or modern data platforms.
- Experience managing multiple technical and business workstreams, scope, schedule, and risk.
- Experience collaborating with engineering, solution architecture, sales, and partner teams.
- Experience establishing delivery frameworks using Agile, Scrum, or hybrid methodologies; PMI, PRINCE2, or Agile certification is preferred.
- Experience managing change control, statements of work, and margin protection.
- Ability to identify and mitigate delivery risks, operate amid ambiguity, and maintain accountability for customer success.
- Excellent verbal and written communication skills.
- Experience expanding or upselling services during delivery engagements.
- Ability to mentor team members.
Nice-to-haves
- Product-oriented mindset or experience working closely with product teams.
Compensation and Benefits
- Comprehensive benefits and perks are offered, with details varying by region.
Skills
AWS, Microsoft Azure, GCP, Data Lakehouse, AI/ML, Agile, Scrum, Prince2, Pmi, Change Control, Statement Of Work, Stakeholder Management, Risk Management, Project Governance, Margin Protection
Similar jobs
Technical Program Management jobs
OpenLoop
Remote
Manages concurrent external customer implementations from post-sale handoff through launch and stabilization, including integrated planning, governance, risk management, UAT, and readiness. Requires 5+ years of project or program management experience and fluency across technical implementation dependencies.
GitLab
Bengaluru, India
Leads complex, cross-functional technical programs spanning product, engineering, data, and security, translating strategy into predictable execution and scaled adoption. The role requires senior stakeholder leadership, strong communication, risk management, and experience with SaaS, cloud infrastructure, DevOps, or AI/ML initiatives.
OpenAI
Remote
Leads end-to-end technical delivery of AI deployments for semiconductor customers, coordinating engineering, research, product, and customer teams. The role requires 7+ years of customer-facing technical delivery experience, deep semiconductor workflows expertise, and experience shipping production AI or LLM systems.
Origin
Bengaluru, India
The Program Manager will lead regulatory and certification programs for autonomous robotic products, translating compliance requirements into evidence plans, milestones, and release gates. The role requires 6+ years of relevant experience, technical documentation and risk-management expertise, and a bachelor’s degree in a technical field.
MongoDB
Gurugram, IndiaLeads large, cross-functional technical programs supporting Sales, Marketing, and deal strategy, with emphasis on GTM and AI initiatives. Requires 10+ years of technical program or PMO experience, GTM and CRM expertise, and strong stakeholder and engineering partnership skills.