Manufacturing Solutions Engineer
Solutions Engineer partnering with manufacturing customers to understand operations challenges and implement Tulip's no-code, AI-native platform. Requires 3-5+ years in manufacturing/OT, MES/ERP experience, Lean expertise, and customer-facing project leadership.
About the job
Key Responsibilities
- Partner with customers to deeply understand their operational challenges, goals, and success criteria — supporting solution architecture for their specific processes
- Work side-by-side with customers and partners to develop, configure, and implement Tulip solutions
- Support delivery of enterprise-level customer projects from kickoff through delivery, ensuring on-time, high-quality outcomes
- Build and maintain trusted relationships across customer organizations, from the shop floor to the C-suite
- Provide ongoing technical support to customers, diagnosing issues and driving resolution with urgency and care
- Leverage knowledge of OT/IT systems (MES, ERP, device integration) to guide customers through complex implementation decisions
- Serve as a consistent voice of the customer internally — surfacing insights, patterns, and feedback to Product and Engineering teams
- Contribute to the development and improvement of internal processes, playbooks, and delivery frameworks
Requirements
- 3-5+ years of experience in manufacturing, operations technology, or a related field, with demonstrated customer-facing project leadership
- Experienced in Operations Technology, including MES, ERP, or similar systems; architecting and implementation experience is a strong plus
- Experienced in system and device integration in the manufacturing industry
- Proven track record leading Lean Manufacturing or continuous improvement initiatives; ability to walk a shop floor and identify opportunities
- Strong project management, organization, and communication skills — written and verbal — with experience managing enterprise-level engagements
- 25% travel expected within North America
- BS in Engineering or similar field
Nice-to-Haves
- Architecting and implementation experience with OT systems
Skills
Mes, ERP, Lean Manufacturing, Project Management, Ot/It Systems, System Integration, Device Integration, Continuous Improvement
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