Manufacturing Solutions Engineer

Key Responsibilities

• Partner with customers to deeply understand their operational challenges, goals, and success criteria — supporting solution architecture for their specific processes
• Work side-by-side with customers and partners to develop, configure, and implement Tulip solutions
• Support delivery of enterprise-level customer projects from kickoff through delivery, ensuring on-time, high-quality outcomes
• Build and maintain trusted relationships across customer organizations, from the shop floor to the C-suite
• Provide ongoing technical support to customers, diagnosing issues and driving resolution with urgency and care
• Leverage knowledge of OT/IT systems (MES, ERP, device integration) to guide customers through complex implementation decisions
• Serve as a consistent voice of the customer internally — surfacing insights, patterns, and feedback to Product and Engineering teams
• Contribute to the development and improvement of internal processes, playbooks, and delivery frameworks

Requirements

• 3-5+ years of experience in manufacturing, operations technology, or a related field, with demonstrated customer-facing project leadership
• Experienced in Operations Technology, including MES, ERP, or similar systems; architecting and implementation experience is a strong plus
• Experienced in system and device integration in the manufacturing industry
• Proven track record leading Lean Manufacturing or continuous improvement initiatives; ability to walk a shop floor and identify opportunities
• Strong project management, organization, and communication skills — written and verbal — with experience managing enterprise-level engagements
• 25% travel expected within North America
• BS in Engineering or similar field

Nice-to-Haves

• Architecting and implementation experience with OT systems