Account Partner

Responsibilities

• Own the customer relationship end-to-end, from kickoff and deployment through renewal and expansion.
• Lead change management and training plans to ensure Tennr workflows are adopted and embedded into daily operations.
• Drive the strategy behind each customer’s key objectives through rigorous data analysis, clear executive storytelling, including polished, metrics-driven decks.
• Serve as a trusted strategic partner to both executive and frontline stakeholders across complex healthcare organizations.
• Partner cross-functionally with Product, Engineering, Solutions, and Operations to deliver high impact and quality workflows.
• Champion and articulate customer insights internally to influence product roadmap priorities and enhance Tennr’s product strategy.
• Identify renewal risks and efficiency blockers early, and mobilize internal teams to resolve them proactively.
• Lead renewal and growth conversations by quantifying delivered ROI and identifying the next Tennr worker opportunities to unlock upsells.
• Travel on-site with customers as needed to drive adoption, deepen relationships, and accelerate strategic partnership goals.

Requirements

• 3+ years of experience in healthcare consulting or healthcare account management.
• Exceptional written and verbal communication, with strong executive-level storytelling skills.
• Highly analytical and detail-oriented, with experience translating data into clear recommendations and impact.
• Strong organizational and project management skills, able to manage multiple stakeholders and workstreams.
• Experience building polished, metrics-driven presentations and client-facing materials.
• High ownership mindset and excitement to drive real customer outcomes in a fast-paced, cross-functional environment.
• Willing to travel as needed.

Nice-to-Haves

• Background in healthcare consulting, banking, or tech.
• Experience thriving in ambiguity and a scrappy environment.