Customer Success Architect

Responsibilities

• Serve as a trusted technical advisor for prospects/customers to provide strategic consultation on data architecture, governance, instrumentation, and business outcomes.
• Effectively communicate at all levels of the customer’s organization to influence business outcomes via Mixpanel, design and execute a comprehensive analytics strategy, and unblock technical and organizational roadblocks.
• Own the customer’s success with Mixpanel — documenting and delivering ROI to the customer throughout their journey to transform their business with self-serve analytics.
• Own onboarding and data health for our strategic and high-value prospects/customers, including ongoing enhancements to their data quality and overall tech stack integration.
• Engage with customers’ engineering, product management, and marketing teams to handle technical onboarding, optimize Mixpanel deployments, and improve data trust.
• Deliver a variety of technical services ranging from data architecture consultations to adoption and change management best practices.
• Leverage modern data architecture expertise to create scalable data governance practices and data trust for our customers, including data optimization and re-implementation projects.
• Successfully execute on success outcomes whilst balancing project timelines, scope creep, and unanticipated issues.
• Bridge the technical-business gap with your customers — working with high-level business stakeholders to define a strategic vision for Mixpanel and then working with the right business and technical contacts to execute that vision.
• Collaborate with our technical and solutions partners as needed on data optimization and onboarding projects.
• Be a technical sponsor for internal engagements with Mixpanel product and engineering teams to prioritize product and systems tasks from clients.

Requirements

• At least 3 years of experience as a Customer Success Manager, Solutions Architect, or similar role.
• Experience consulting on defining and delivering ROI through new tool implementations.
• Experience working with VP-level members of the customer organization to define a strategic vision and successfully leveraging those members to deliver on that vision.
• The ability to communicate with stakeholders at all levels of an organization — from talking with developers about the ins and outs of an API to talking to a CIO about organizational efficiency.
• Experience in data querying, modeling, and transforming in at least one core tool, including SQL / dbt / Python / Business Intelligence tools / Product Analytics tools, etc.
• Familiar with databases and cloud data warehouses like Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks, etc.
• Familiar with product analytics implementation methods like SDKs, Customer Data Platforms (CDPs), Event Streaming, Reverse ETL, etc.
• Familiar with analytics best practices across business segments and verticals.
• Can manage complex projects with assorted client stakeholders, working across teams and departments to execute real change.
• Has a demonstrated successful record of experience in customer success, client-facing professional services, consulting, or technical project management role.
• Excellent written, analytical, and communication skills.
• Strong process and/or project delivery discipline.
• Eager to learn new technologies and adapt to evolving customer needs.

Compensation and Benefits

Total Target Cash Compensation (TTCC): $132,000 - $178,500 (includes base and variable compensation; determined by role and level). Eligible for equity and benefits including medical, vision, dental insurance.

Benefits:

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break