Responsibilities
- Serve as a trusted technical advisor for prospects/customers to provide strategic consultation on data architecture, governance, instrumentation, and business outcomes.
- Effectively communicate at all levels of the customer’s organization to influence business outcomes via Mixpanel, design and execute a comprehensive analytics strategy, and unblock technical and organizational roadblocks.
- Own the customer’s success with Mixpanel — documenting and delivering ROI to the customer throughout their journey to transform their business with self-serve analytics.
- Own onboarding and data health for our strategic and high-value prospects/customers, including ongoing enhancements to their data quality and overall tech stack integration.
- Engage with customers’ engineering, product management, and marketing teams to handle technical onboarding, optimize Mixpanel deployments, and improve data trust.
- Deliver a variety of technical services ranging from data architecture consultations to adoption and change management best practices.
- Leverage modern data architecture expertise to create scalable data governance practices and data trust for our customers, including data optimization and re-implementation projects.
- Successfully execute on success outcomes whilst balancing project timelines, scope creep, and unanticipated issues.
- Bridge the technical-business gap with your customers — working with high-level business stakeholders to define a strategic vision for Mixpanel and then working with the right business and technical contacts to execute that vision.
- Collaborate with our technical and solutions partners as needed on data optimization and onboarding projects.
- Be a technical sponsor for internal engagements with Mixpanel product and engineering teams to prioritize product and systems tasks from clients.
Requirements
- At least 3 years of experience as a Customer Success Manager, Solutions Architect, or similar role.
- Experience consulting on defining and delivering ROI through new tool implementations.
- Experience working with VP-level members of the customer organization to define a strategic vision and successfully leveraging those members to deliver on that vision.
- The ability to communicate with stakeholders at all levels of an organization — from talking with developers about the ins and outs of an API to talking to a CIO about organizational efficiency.
- Experience in data querying, modeling, and transforming in at least one core tool, including SQL / dbt / Python / Business Intelligence tools / Product Analytics tools, etc.
- Familiar with databases and cloud data warehouses like Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks, etc.
- Familiar with product analytics implementation methods like SDKs, Customer Data Platforms (CDPs), Event Streaming, Reverse ETL, etc.
- Familiar with analytics best practices across business segments and verticals.
- Can manage complex projects with assorted client stakeholders, working across teams and departments to execute real change.
- Has a demonstrated successful record of experience in customer success, client-facing professional services, consulting, or technical project management role.
- Excellent written, analytical, and communication skills.
- Strong process and/or project delivery discipline.
- Eager to learn new technologies and adapt to evolving customer needs.
Compensation and Benefits
Total Target Cash Compensation (TTCC): $132,000 - $178,500 (includes base and variable compensation; determined by role and level). Eligible for equity and benefits including medical, vision, dental insurance.
Benefits:
- Comprehensive Medical, Vision, and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
MixpanelUnited States
