Forward Deployed Engineer, Infrastructure Specialist
Leads customer-facing deployments of an enterprise AI platform across private cloud, hybrid cloud, and on-premises environments. The role requires production Kubernetes and Helm expertise, cloud infrastructure knowledge, and strong troubleshooting and customer partnership skills.
About the job
Responsibilities
- Lead end-to-end deployment of North in private cloud and on-premises environments, including planning, configuration, testing, and rollout.
- Partner with enterprise IT teams to assess infrastructure, security requirements, and data management practices.
- Experiment at high velocity and with a high level of quality to engage customers and deliver solutions that exceed expectations.
- Design and implement deployment strategies tailored to client needs, ensuring compliance with data privacy and security standards.
- Troubleshoot and resolve deployment-related technical issues, providing timely solutions to minimize downtime.
Requirements
- Experience working directly with customers.
- Experience deploying enterprise software in private or hybrid cloud environments.
- Proven experience administering production Kubernetes clusters.
- Expertise with Helm.
- Familiarity with DevOps practices and CI/CD pipelines.
- Experience with Git for version control.
- Strong expertise in cloud infrastructure, networking, and virtualization.
- Ability to execute effectively in fast-paced environments with changing priorities.
Benefits
- Weekly lunch stipend of $75/£75 or equivalent in local currency.
- Full health and dental benefits, including a separate mental health budget.
- RRSP matching, 401K, or pension scheme.
- 100% parental leave top-up for up to 6 months for either parent.
- Annual enrichment benefits covering arts and culture, fitness and wellness, quality time, and workspace improvements.
- Education and learning stipend for conferences, courses, and coaching.
- Six weeks of paid vacation.
- Budget for travel to other offices for remote employees and an annual company offsite.
- Co-working benefit for employees not near an office.
- $500 home office stipend.
Skills
Kubernetes, Helm, DevOps, CI/CD, Git, Azure, AWS, GCP, Networking, Virtualization
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