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AiPriseAiPriseSeattle, WA

Enterprise Account Manager

Founding Account Manager expanding enterprise fintech/compliance customers, driving upsells, renewals, and 95%+ GRR while partnering with sales on high-value accounts.

110k – 120k/yr
Remote5+ YOEAccount Management

About the role

Responsibilities

  • Expand our existing customer base by adding additional products and committing customers to higher annual contract processing volumes.
  • Hold regular syncs with high-value clients and conduct periodic check-ins with all customers within your book of business.
  • Ensure quick resolution to issues by coordinating with our customer support team so customers have a consistently strong experience.
  • Maintain a 95%+ annualized gross revenue retention (GRR) month over month.
  • Partner with the sales team on high-value prospects to ensure a smooth transition from sales to implementation and into ongoing growth.
  • Maintain accurate records in the CRM (HubSpot), including meeting notes and expansion deal stages.
  • Collaborate with the Head of Sales on larger account upgrades and negotiations.

Requirements

  • 5+ years in enterprise account management with a proven track record of exceeding annual expansion quota in a SaaS environment.
  • Demonstrated success working with C-suite customers and clients.
  • Experience selling into fintech, regtech, and/or compliance software industries.
  • Highly coachable with strong communication and organizational skills.
  • Strong presentation and negotiation skills.
  • Based in the US, with the ability to travel for customer and company events.

Skills

HubSpotSaaSEnterprise Account ManagementAccount ExpansionNegotiationPresentation SkillsC-Suite CommunicationFintechRegtechCompliance Software
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