Enterprise Account Manager
Founding Account Manager expanding enterprise fintech/compliance customers, driving upsells, renewals, and 95%+ GRR while partnering with sales on high-value accounts.
About the job
Responsibilities
- Expand our existing customer base by adding additional products and committing customers to higher annual contract processing volumes.
- Hold regular syncs with high-value clients and conduct periodic check-ins with all customers within your book of business.
- Ensure quick resolution to issues by coordinating with our customer support team so customers have a consistently strong experience.
- Maintain a 95%+ annualized gross revenue retention (GRR) month over month.
- Partner with the sales team on high-value prospects to ensure a smooth transition from sales to implementation and into ongoing growth.
- Maintain accurate records in the CRM (HubSpot), including meeting notes and expansion deal stages.
- Collaborate with the Head of Sales on larger account upgrades and negotiations.
Requirements
- 5+ years in enterprise account management with a proven track record of exceeding annual expansion quota in a SaaS environment.
- Demonstrated success working with C-suite customers and clients.
- Experience selling into fintech, regtech, and/or compliance software industries.
- Highly coachable with strong communication and organizational skills.
- Strong presentation and negotiation skills.
- Based in the US, with the ability to travel for customer and company events.
Skills
HubSpot, SaaS, Enterprise Account Management, Account Expansion, Negotiation, Presentation Skills, C-Suite Communication, Fintech, Regtech, Compliance Software
Similar jobs
Account Management jobs
Bilt Rewards
New York, NY
Manages property onboarding, training, operations, and partner relationships across a rental-property network. The role requires 3–5 years of property management, leasing, or multifamily marketing experience, strong project and communication skills, and travel of 25–30%.
Lyft
San Francisco, CAManages enterprise customer relationships for Lyft Business, designing transportation solutions and growing revenue across large accounts. The role requires at least four years of customer-facing experience, strong account strategy, pipeline management, and the ability to work toward revenue targets.
Airbnb
San Diego, CA
Manages and expands hotel supply in San Diego and Palm Springs by acquiring inventory, growing partner relationships, and driving market performance. The role requires at least five years of sales, account management, and partner-support experience, along with strong analytical and communication skills.
Square
Miami, FL
Manages and expands a portfolio of mid-market services sellers, advising them on payments, business management, and banking solutions in English and Spanish. Requires 5+ years in account management or sales, consultative selling expertise, and a record of strategic account growth and retention.
Figma
United States
Leads a team of SMB Account Executives, driving high-velocity sales performance through coaching, forecasting, pipeline generation, and process development. Requires at least five years of SaaS sales experience and experience managing velocity-sales account executives.