Chief of Staff, Security Customer Engineering
Serves as the strategic operating partner to the executive leader of a global security technical organization, driving planning, governance, performance analysis, cross-functional alignment, and high-impact initiatives. Requires 12+ years of operational or strategy experience and strong executive communication skills.
About the job
Responsibilities
- Serve as the executive leader’s strategic thought partner and trusted counsel on organizational strategy, business performance, operating priorities, and cross-functional execution.
- Drive alignment across Customer Engineering, Core Sales, Customer Success, Product, Engineering, Marketing, Finance, and People Operations.
- Design and run annual and quarterly strategic planning, QBRs, leadership cadences, OKRs, decision forums, and follow-through mechanisms.
- Monitor business and operational performance, identify trends and bottlenecks, and turn complex data into actionable leadership interventions.
- Anticipate roadblocks, surface risks, establish ownership and milestones, and drive resolution across organizational boundaries.
- Use AI productivity tools, automation frameworks, and analytics platforms to improve executive leverage and operational visibility.
- Represent the executive leader in internal forums, customer engagements, and cross-functional working groups.
- Lead ambiguous, high-impact strategic workstreams from concept through operationalization.
- Write executive briefings, business reviews, and organizational communications.
Requirements
- Bachelor’s degree or equivalent practical experience.
- 12+ years of experience in Chief of Staff, business operations, corporate strategy, management consulting, or operational leadership roles within high-scale technology organizations.
- Experience serving as Chief of Staff or senior strategic partner to a VP or equivalent executive leading a large, complex technical or go-to-market organization.
- Experience supporting technical functions across the customer lifecycle, including Customer Engineering, Solutions Architecture, Professional Services, Customer Success, Technical Support, Product, Engineering, or Technical Enablement.
- Experience establishing and running executive operating cadences, business reviews, OKR frameworks, and strategic planning cycles.
- Ability to influence, negotiate, and drive execution across large, matrixed organizations without direct authority.
- Exceptional written and verbal executive communication skills.
Nice-to-haves
- Chief of Staff experience supporting senior executives in high-growth enterprise cloud, cybersecurity, or infrastructure software organizations.
- Technical fluency and ability to synthesize complex technical and commercial topics into business implications and executive decisions.
- Understanding of interdependencies among Pre-Sales, Core Sales, Product, Engineering, Customer Success, and Enablement.
- Proficiency with AI productivity tools, advanced analytics, and automation platforms.
- Strong analytical and diagnostic skills with the ability to convert raw data into strategic interventions.
- Exceptional executive judgment, discretion, emotional intelligence, and ability to deliver constructive, candid feedback.
- Ability to manage ambiguity, reprioritize in real time, and maintain execution quality in a high-pressure environment.
- Strong relationship-building skills across senior Sales, Customer Engineering, Customer Success, Product, Engineering, Marketing, Finance, and People Operations stakeholders.
Skills
Business Operations, Corporate Strategy, Executive Communication, Strategic Planning, Okrs, QBRs, Data Analytics, Ai Productivity Tools, Automation, Cloud Security, Customer Engineering, Solutions Architecture, Customer Success, Technical Enablement, Management Consulting
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