Build and lead the operating system that enables Ramp’s Brand team to produce and ship ambitious creative work efficiently. The role requires exceptional cross-functional problem solving, systems and automation experience, metrics discipline, and hands-on operational leadership.
200k – 352k/yr
Hybrid8+ YOEBusiness Operations
About the role
Responsibilities
Own and build the operating system for how Brand's creative work gets produced.
Build processes, milestones, and ways of working that turn creative direction into shipped work.
Diagnose and fix bottlenecks across functions by tracing delays to their source and removing limiting factors.
Absorb cross-functional complexity so creatives can stay focused on their work.
Use AI to streamline intake, triage, status tracking, reporting, and handoffs.
Partner with creative leads so operations and creative work complement each other.
Represent Brand across Ramp by scoping incoming work and involving Brand projects at the appropriate stage.
Requirements
Exceptional organization, including the ability to manage 20+ live workstreams.
Strong cross-functional root-cause analysis and workflow improvement skills.
Track record of building systems and automation that make operations repeatable and reduce cycle time.
Metrics-driven approach to instrumenting and demonstrating delivery progress.
Hands-on, lean leadership that improves both operations and the people within them.
Bias toward improving ways of working without adding unnecessary process.
Operator-first profile; relevant backgrounds may include product operations, business operations, GTM operations, finance operations, or chief of staff work.
Nice to Have
Experience scaling an in-house creative or content studio in a high-growth environment.
Experience building AI-assisted operational workflows.
Compensation and Benefits
Salary range: $200,000–$352,000 annually.
Flexible PTO.
Centralized home-office equipment ordering.
Health and wellness stipend.
Budget for intra-office travel.
Weekly coffee stipend.
100% medical, dental, and vision insurance coverage for employees, with partial dependent coverage.
One Medical annual membership.
401(k) with employer match on contributions made while employed.
Fertility HRA of up to $10,000 per year.
Parental leave of up to 16 weeks for birthing and bonding or 8 weeks for bonding only, at 100% pay.
Pet insurance.
In-office meals, snacks, drinks, and other perks.
Relocation expense coverage to New York City or San Francisco, if needed.
Serve as strategic co-pilot to CEO and CFO at Substack, driving high-impact initiatives in product, growth, pricing and creator economics through hands-on data analysis, competitive intelligence, and operational execution. Requires 5-10 years experience including top-tier consulting or banking plus tech BizOps, advanced SQL and modeling skills, first-principles thinking, and bias for action.
200k – 300k/yrHybrid5+ YOEBusiness Operations
Head of Expert Marketplace / Technical GM
AfterQuerySan Francisco, CA
Lead the expert marketplace strategy and operations for an AI data company, owning acquisition, matching, retention, and quality while building scalable systems and partnering closely with Engineering. Requires marketplace/talent platform experience, strong product/systems thinking, and technical depth to define product requirements.
200k – 400k/yrOn-site8+ YOEBusiness Operations
Head of Operations Planning
MercorSan Francisco, CA
Lead the build-out of centralized Operations Planning for Mercor's Human Data business. Own demand forecasting, staffing models, pipeline integrity, and cross-functional reporting to provide leadership with a single source of truth on production plans and revenue.
200k – 250k/yrOn-site5+ YOEBusiness Operations
Director of Procurement
HeadwayUnited States
Director-level role building and owning Headway's procurement function from scratch. Lead strategic sourcing, vendor lifecycle management, cost optimization, and procurement tooling across SaaS, AI, cloud, and professional services spend.
200k – 265k/yrRemote8+ YOEBusiness Operations
Director, Facilities Operations
CrusoeSan Francisco, CA +1
Hands-on Director of Facilities Operations leading end-to-end physical infrastructure and mission-critical systems across Crusoe's AI factory and data center sites. Owns multi-site portfolio management, critical infrastructure reliability, energy integration, budgets, compliance, and team leadership.
