Director, Payments and Fraud Operations
Leads payments and fraud operations teams to manage end-to-end payment lifecycles, ensure AML compliance, mitigate fraud risks, and drive automation/AI initiatives. Requires 10+ years in financial operations with 5+ years leading teams in high-growth environments.
About the job
Responsibilities
Lead and Develop the Payments and Fraud Operations Teams
- Build, develop, and retain a high-performing team, setting a high bar for excellence.
- Coach leaders and ICs to strengthen subject matter expertise.
- Set a clear vision and priorities, aligning the team around shared goals.
Drive Operational Excellence in Payments
- Own the end-to-end payments lifecycle across product lines.
- Strengthen risk management through improved visibility and controls.
- Enable faster payment methods while maintaining risk posture.
- Drive data-driven decision-making using operational insights.
Protect Justworks Through Fraud and AML Operations
- Maintain AML compliance and protection from fraud.
- Oversee onboarding, screening, fraud review, and monitoring.
- Adapt to evolving fraud and financial crime risks.
Advance Automation, Tooling, and AI Investments
- Partner with Product and Engineering to prioritize tooling and AI/automation.
Lead Through Influence and Vision
- Serve as senior voice on payments and fraud risk in executive decisions.
- Partner with Product, Engineering, Accounting, Treasury, Customer Success, and Support.
Qualifications
- 10+ years of progressive experience in payments operations, fraud operations, or related financial operations, with at least 5 years leading teams.
- Demonstrated success scaling operational functions in high-growth, regulated environments.
- Strong knowledge of payment rails, reconciliation, and financial risk management practices.
- Strong understanding of AML compliance, fraud prevention, and customer due diligence frameworks.
- Track record of applying AI, automation, and influencing Product & Engineering.
- Proven ability to lead organizational change and influence senior executives.
Base wage range: $212,000 - $274,000 annually.
Skills
Payments Operations, Fraud Prevention, Aml Compliance, Payment Rails, Risk Management, AI, Automation, Data Analytics, Reconciliation, Customer Due Diligence
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