Account Manager, Mid-Market
Manage mid-market client relationships, own revenue targets, and drive retention and growth through campaign delivery, performance reporting, and strategic account support.
About the job
Role Responsibilities
- Own individual revenue targets and contribute to pod revenue goals
- Contribute to the retention and growth of clients, supporting the pod in positioning Fetch as a strategic, long-term partner
- With leadership oversight, manage deadlines and navigate evolving priorities
- Build consultative relationships with mid-level client contacts by communicating clearly, following through on tasks, and supporting complex account strategies
- Support client engagements by attending partner calls, managing or supporting client touchpoints, and capturing follow-ups
- Contribute to partner deliverables such as campaign performance, one-off requests, and analytics requests
- Assist with onboarding new clients and brands, campaign set up, and coordinating materials
- Adopt AI-enabled platforms to ensure precision and efficiency
- Own inputs for campaign setup and programming, using standardized workflows and templates
- Partner with internal teams to track, organize, troubleshoot, and optimize client performance, leveraging AI tools to proactively detect trends or performance risks
- Ensure clients have access to timely reporting to guide budget allocation, leveraging dashboards
- Translate data and performance trends into clear, actionable recommendations for clients
- Contribute to the preparation and delivery of client presentations and reviews, including QBRs
- Manage revenue actualizations and billing processes, ensuring financial records are accurate and compliant
- Utilize sales-enablement, AI, automation tools and demonstrate a growth mindset toward adopting new technologies
Requirements
- 2+ years of experience in account management, partnerships, sales support, or a related field
- Strong organizational and execution skills with the ability to manage multiple priorities
- Experience analyzing campaign data and presenting insights to clients or internal stakeholders
- Strong communication and collaboration skills
- Comfort working in dynamic or evolving environments
- Bachelor’s degree or equivalent combination of education and experience
Preferred
- Direct client vertical experience
- Direct industry experience in digital media, advertising, or consumer data
- Experience supporting renewals, upsells, and client growth conversations
- Familiarity with CRM tools (ex. Salesforce)
- Experience collaborating with implementation, analytics, or other cross-functional teams
- Familiarity with decision-support tools (ex. ChatGPT, Gemini AI) or automation platforms (ex. Zapier)
Compensation & Benefits
- Base salary range: $73,000 - $82,000
- On-target earnings range: $87,600 - $98,340
- Equity in Fetch for full-time employees
- 401k Match: Dollar-for-dollar match up to 4%
- Comprehensive medical, dental and vision plans for employees and pets
- $10,000 per year in education reimbursement
- Employee Resource Groups and Inclusion Council participation
- Flexible PTO, 9 paid holidays, year-end week-long break
- 20 weeks paid parental leave for primary caregivers, 14 weeks for secondary caregivers
- $2,000 Calvin Care Cash incentive for new family members
- Flexible work environment with hardware/software support for remote work
Skills
Salesforce, CRM, ChatGPT, Gemini Ai, Zapier, Campaign Analytics, QBRs, Client Onboarding, Revenue Tracking, Automation Tools
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