Account Manager, Mid-Market

Role Responsibilities

• Own individual revenue targets and contribute to pod revenue goals
• Contribute to the retention and growth of clients, supporting the pod in positioning Fetch as a strategic, long-term partner
• With leadership oversight, manage deadlines and navigate evolving priorities
• Build consultative relationships with mid-level client contacts by communicating clearly, following through on tasks, and supporting complex account strategies
• Support client engagements by attending partner calls, managing or supporting client touchpoints, and capturing follow-ups
• Contribute to partner deliverables such as campaign performance, one-off requests, and analytics requests
• Assist with onboarding new clients and brands, campaign set up, and coordinating materials
• Adopt AI-enabled platforms to ensure precision and efficiency
• Own inputs for campaign setup and programming, using standardized workflows and templates
• Partner with internal teams to track, organize, troubleshoot, and optimize client performance, leveraging AI tools to proactively detect trends or performance risks
• Ensure clients have access to timely reporting to guide budget allocation, leveraging dashboards
• Translate data and performance trends into clear, actionable recommendations for clients
• Contribute to the preparation and delivery of client presentations and reviews, including QBRs
• Manage revenue actualizations and billing processes, ensuring financial records are accurate and compliant
• Utilize sales-enablement, AI, automation tools and demonstrate a growth mindset toward adopting new technologies

Requirements

• 2+ years of experience in account management, partnerships, sales support, or a related field
• Strong organizational and execution skills with the ability to manage multiple priorities
• Experience analyzing campaign data and presenting insights to clients or internal stakeholders
• Strong communication and collaboration skills
• Comfort working in dynamic or evolving environments
• Bachelor’s degree or equivalent combination of education and experience

Preferred

• Direct client vertical experience
• Direct industry experience in digital media, advertising, or consumer data
• Experience supporting renewals, upsells, and client growth conversations
• Familiarity with CRM tools (ex. Salesforce)
• Experience collaborating with implementation, analytics, or other cross-functional teams
• Familiarity with decision-support tools (ex. ChatGPT, Gemini AI) or automation platforms (ex. Zapier)

Compensation & Benefits

• Base salary range: $73,000 - $82,000
• On-target earnings range: $87,600 - $98,340
• Equity in Fetch for full-time employees
• 401k Match: Dollar-for-dollar match up to 4%
• Comprehensive medical, dental and vision plans for employees and pets
• $10,000 per year in education reimbursement
• Employee Resource Groups and Inclusion Council participation
• Flexible PTO, 9 paid holidays, year-end week-long break
• 20 weeks paid parental leave for primary caregivers, 14 weeks for secondary caregivers
• $2,000 Calvin Care Cash incentive for new family members
• Flexible work environment with hardware/software support for remote work