Compliance Account Coordinator
Supports client compliance engagements by coordinating projects, providing customer support, tracking progress toward SOC 2/ISO 27001 certifications, and managing CRM records. Requires 1+ year customer-facing experience, strong organization, and interest in cybersecurity.
About the job
Responsibilities
- Support client onboarding for compliance engagements, ensuring a professional, responsive, and smooth experience.
- Serve as a day-to-day point of contact for clients, providing timely communication and high-quality customer support.
- Coordinate and track SOC 2, ISO 27001, HIPAA, and other compliance projects from kickoff through audit readiness.
- Draft and edit information security policies and procedures under the guidance of senior team members.
- Collect, organize, and validate evidence documentation to support client compliance controls.
- Schedule and document client meetings, take detailed notes, and manage follow-up tasks to maintain project momentum.
- Maintain and update client records within the CRM (e.g., HubSpot or Salesforce) and compliance management platforms (e.g., Vanta, Drata).
- Monitor client project timelines, ensuring internal communication and deliverables are completed on schedule.
- Collaborate across internal teams (sales, compliance, engineering, audit support) to ensure cohesive service delivery.
- Identify opportunities to strengthen client relationships and improve service delivery processes.
- Assist in preparing client reports and progress updates for internal and external stakeholders.
Qualifications
- Bachelor’s degree preferred (or equivalent professional experience).
- 1+ year of customer service, client support, account coordination, or client-facing experience required or strongly preferred.
- Strong organizational and project management skills with high attention to detail.
- Excellent written and verbal communication skills.
- Professional, empathetic, and responsive communication style when working with clients.
- Interest in learning cybersecurity and compliance frameworks such as SOC 2 and ISO 27001.
- Basic familiarity with CRM or GRC software (HubSpot, Salesforce, Vanta, Drata, or similar tools preferred).
- Ability to manage multiple projects and deadlines in a fast-paced environment.
- Team-oriented mindset with strong problem-solving and collaboration skills.
- Proactive, positive attitude with a commitment to continuous learning.
Compensation & Benefits
- $20–25 per hour
- 10 days of paid time off (PTO)
- 11 paid federal holidays
- 401(k) with 4% company match
- Monthly healthcare stipend
- Gym membership stipend
- Weekly team lunches and in-office snacks
Skills
HubSpot, Salesforce, Vanta, Drata, SOC 2, ISO 27001, HIPAA, CRM, Grc Software, Project Management
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