Ecommerce Operations Specialist
Executes TikTok Shop operations across campaigns, products, creators, affiliates, content, and reporting. The role requires 1–3+ years of relevant ecommerce or digital marketing experience, strong analytical and organizational skills, and professional English fluency.
About the job
Responsibilities
TikTok Shop Operations
- Register campaigns, flash sales, and backend promotions.
- Execute day-to-day TikTok Shop backend operations, including campaign setup and monitoring, product and shop management, in-system sampling workflows, content tracking, and GMV delivery.
- Coordinate sample orders and product logistics.
- Support CRM campaign setup.
- Monitor shop health, inventory status, listings, and campaign readiness.
- Proactively flag operational risks and issues.
Creator and Affiliate Operations
- Manage creator and affiliate communication and coordination.
- Draft and maintain creator content guidelines and briefing documents.
- Track sample requests, deliveries, posting status, and creator compliance.
- Support affiliate and paid collaboration programs from sourcing through posting.
- Oversee and guide virtual assistant execution related to creator communication, sampling, and data entry.
Content and Ads Execution Support
- Identify strong-performing TikTok Shop content and surface top creatives.
- Support creative rotation by flagging ads for testing or boosting.
- Maintain content and performance documentation for cross-functional teams.
Performance Tracking and Reporting
- Track and analyze GMV, traffic, conversion rate, CTR, CTOR, and content volume.
- Conduct funnel analysis and surface insights to improve performance.
- Maintain accurate trackers, reports, and internal documentation.
- Support weekly and monthly reporting for internal teams and brand partners.
Cross-Functional Coordination
- Work closely with Ads, Creative, Operations, and external partners.
- Support assortment launches, promotions, pricing updates, and campaign registrations.
- Ensure alignment and smooth execution across initiatives.
Requirements
- Based in Colombia with full professional fluency in English.
- 1–3+ years of experience in social commerce, affiliate marketing, influencer marketing, ecommerce operations, or digital marketing.
- Hands-on TikTok Shop experience strongly preferred.
- Strong analytical skills and comfort working with spreadsheets and dashboards.
- Understanding of creator workflows, affiliate mechanics, and content-driven commerce.
- Excellent written and verbal communication skills in English.
- Ability to operate in a fast-paced, evolving environment with minimal oversight.
- Detail-oriented, organized, execution-focused, proactive, resourceful, and able to take ownership end-to-end.
- Comfortable juggling multiple campaigns, brands, and timelines.
- Curious about social commerce, marketplaces, and creator-driven growth.
- Coachable and eager to learn through hands-on execution.
Nice to Have
- Experience with Amazon, Shopify, DTC, or other marketplaces.
- Growth mindset and interest in expanding scope over time.
Benefits
- Work at the cutting edge of social commerce and TikTok Shop.
- Real ownership and responsibility from day one.
- Exposure to high-growth brands and creator ecosystems.
- Collaborative, high-performance team culture.
Skills
Tiktok Shop, Ecommerce Operations, Affiliate Marketing, Influencer Marketing, Social Commerce, Amazon, Shopify, CRM, Spreadsheets, Dashboards, Funnel Analysis, Google Sheets, Campaign Management, Inventory Management, Content Tracking
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