Risk Operations Associate, User Policy Operations

Responsibilities

• Assess and identify potential risks associated with business partnerships, balancing opportunity with compliance to protect Stripe's brand and reputation.
• Investigate, action, and triage escalations across multiple channels while providing accurate and timely responses to stakeholders.
• Collaborate with business units, legal teams, and financial partners to communicate User Policy requirements and ensure alignment with Stripe's mission and value proposition.
• Use analytics to optimize strategies enforceable across Stripe's portfolio.
• Develop and implement User Policy operational processes that ensure compliance with internal rules and external regulations, enabling responsible business growth and market expansion.
• Identify gaps and improvement areas within User Policy frameworks, recommending enhancements to support sustainable business practices and progressive growth.
• Participate in periodic business reviews to evaluate User Policy's impact on market performance and contribute to strategic discussions aimed at enhancing growth and reputation.

Requirements

• Experience in risk analysis, investigations, or risk operations.
• Excellent written and verbal English communication skills.
• Diagnostic thinking and problem-solving skills, with experience using data to make assessments and judgments.
• Ability to prioritize and work effectively in a quick-moving environment.
• Proven ability to work well across teams and with external partners.
• Interest in working in an in-office environment with strong cross-team collaboration.

Nice-to-haves

• Risk experience in payments, e-commerce, or fintech, including digital and card-not-present risk mitigation.
• Experience in Trust and Safety roles.
• Knowledge of risk schemes, risk prevention methods, and risk detection tools.
• Risk experience across multiple industries and verticals.
• Experience in a high-growth technology company.
• Experience working from a queue.