Strategic Account Manager
Lead mid-market and enterprise grocery accounts through onboarding, retention, and expansion. Drive account health via monthly reviews, data-driven reporting, and cross-functional collaboration.
About the job
What You’ll Do
- Work with retailers through onboarding to long-term account management, promoting trust and belief throughout their partnership with Upside
- Improve retention of accounts through platform education, using customized decks and data in a relevant way to ensure client understanding and growth
- Identify and close expansion opportunities and long-term agreement conversions
- Predict and address concerns before they lead to churn risk
- Lead monthly account reviews with retailer partners, interpreting raw account data to build performance reports, case studies, and white papers
- Maintain account health at multiple levels across client businesses, including senior executives of mid-market and enterprise accounts
- Collaborate with internal Upside teams, including analytics, product, marketing, and operations, to provide a positive experience for our retailers
Competencies You’ll Need
- 10+ years of client-facing experience including 7+ years of enterprise experience in technology
- Bachelor's degree required
- Experience exceeding goals in retention and growth targets
- Experience public-speaking and the ability to speak to both formal and casual audiences
- Strong analytical skills that will translate analysis into relatable and compelling talking points and stories
- Project-management abilities, including timeline management, client communication, and report interpretation
- Creative problem solving skills with the ability to diagnose issues while coming up with an array of potential solutions to bring to retailers
- Experience working with the grocery industry or a two-sided marketplace is a major plus
- Ability to travel up to 20%
Compensation
- U.S. base salary range for this full-time position is $140,000 - $152,000 + commissions + equity + benefits
- The final starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions
Benefits
- Medical, dental, and vision coverage starting on Day 1
- Equity (ISOs)
- 401(k) program
- Family planning programs + paid parental leave
- Physical fitness and wellness memberships
- Emotional and mental health support programs
- Unlimited PTO + 10 paid federal holidays + our annual, week-long Winter Break
- Flexible work environment
- Lunch reimbursement for in-office employees
- Employee Resource Groups
- Learning and Development stipend
- Transparent culture
Skills
Client Relationship Management, Account Management, Enterprise Sales, Retention Strategy, Growth Strategy, Public Speaking, Data Analysis, Project Management, Report Writing, Problem Solving
Similar jobs
Account Management jobs
Plaid
New York, NYLeads Plaid’s Enterprise account management organization, growing revenue and building strategic customer partnerships while recruiting and developing senior account managers. Requires 10+ years of experience, including 5+ years managing a revenue-driving team and experience with enterprise technology customers.
Anthropic
New York, NYOwn expansion and renewal sales across a portfolio of strategic AI-native startup customers, advising founders and technical executives while driving adoption, retention, and revenue growth. Requires 12+ years in complex sales or account management and strong knowledge of AI and usage-based products.
Harvey
SingaporeLeads Harvey’s enterprise sales expansion in Singapore and Southeast Asia, building the regional go-to-market motion while recruiting and coaching Account Executives. Requires 10+ years in technology sales, 5+ years managing people, and experience scaling enterprise teams in APAC or emerging markets.
Stripe
Berlin, Germany
Leads and coaches a high-performing sales team focused on acquiring and expanding startup customers across DACH and adjacent markets. The role requires 10+ years of sales experience, startup ecosystem knowledge, forecasting expertise, and the ability to build executive customer relationships.
Lovable
New York, NYLeads Lovable’s enterprise and strategic accounts motion, personally closing complex executive-sponsored deals while building and coaching the founding strategic sales team. Requires 10+ years of enterprise B2B sales experience and expertise navigating technical, procurement, security, and executive stakeholders.