Strategic Account Manager

What You’ll Do

• Work with retailers through onboarding to long-term account management, promoting trust and belief throughout their partnership with Upside
• Improve retention of accounts through platform education, using customized decks and data in a relevant way to ensure client understanding and growth
• Identify and close expansion opportunities and long-term agreement conversions
• Predict and address concerns before they lead to churn risk
• Lead monthly account reviews with retailer partners, interpreting raw account data to build performance reports, case studies, and white papers
• Maintain account health at multiple levels across client businesses, including senior executives of mid-market and enterprise accounts
• Collaborate with internal Upside teams, including analytics, product, marketing, and operations, to provide a positive experience for our retailers

Competencies You’ll Need

• 10+ years of client-facing experience including 7+ years of enterprise experience in technology
• Bachelor's degree required
• Experience exceeding goals in retention and growth targets
• Experience public-speaking and the ability to speak to both formal and casual audiences
• Strong analytical skills that will translate analysis into relatable and compelling talking points and stories
• Project-management abilities, including timeline management, client communication, and report interpretation
• Creative problem solving skills with the ability to diagnose issues while coming up with an array of potential solutions to bring to retailers
• Experience working with the grocery industry or a two-sided marketplace is a major plus
• Ability to travel up to 20%

Compensation

• U.S. base salary range for this full-time position is $140,000 - $152,000 + commissions + equity + benefits
• The final starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions

Benefits

• Medical, dental, and vision coverage starting on Day 1
• Equity (ISOs)
• 401(k) program
• Family planning programs + paid parental leave
• Physical fitness and wellness memberships
• Emotional and mental health support programs
• Unlimited PTO + 10 paid federal holidays + our annual, week-long Winter Break
• Flexible work environment
• Lunch reimbursement for in-office employees
• Employee Resource Groups
• Learning and Development stipend
• Transparent culture