Forward Deployed Engineer
This role delivers AI search and growth solutions directly to enterprise customers, configuring playbooks, analyzing performance, and translating feedback into product improvements. It requires 4–7 years of relevant experience, strong analytical and project management skills, and hands-on familiarity with AI tools or automation.
About the job
Responsibilities
- Partner directly with enterprise customers to understand their goals, translate them into clear delivery plans, and drive measurable outcomes across AI search visibility and growth.
- Configure, adapt, and scale AirOps playbooks across customer accounts and verticals, helping turn repeatable delivery patterns into stronger product and service motions.
- Work cross-functionally with Product, Customer Success, Sales, Growth, and Marketing to align customer needs, product capabilities, and expansion opportunities.
- Monitor performance data, identify trends and risks, and communicate recommendations to customers and internal stakeholders.
- Bring field feedback back to the product and delivery teams to improve the platform, customer experience, and future playbooks.
Requirements
- 4–7 years of experience in Growth, BizOps, Product, Technical Account Management, Analytics, Solutions, Customer Success, or a similar role at a high-growth startup.
- Experience working directly with enterprise customers, translating business goals into clear execution plans and measurable outcomes.
- Hands-on experience using AI tools, LLMs, prompt engineering, or automation platforms to improve processes and scale repeatable work.
- Strong analytical skills, with the ability to interpret performance data, identify patterns, and turn insights into recommendations.
- Excellent project management and communication skills, with the ability to keep internal teams and customers aligned across multiple workstreams.
- High ownership, strong judgment, and comfort operating in a fast-moving environment where customer needs, product feedback, and delivery priorities intersect.
Nice-to-haves
- Familiarity with AI search, GEO/AEO strategy, or how brands are discovered across LLMs and answer engines.
- Comfort working with data from tools such as Google Search Console and GA4.
- Experience at an early- or growth-stage B2B SaaS company.
- Experience turning customer feedback into product recommendations, internal documentation, or enablement materials.
Compensation and Benefits
- Equity in a fast-growing startup.
- Competitive benefits package tailored to your location.
- Flexible time off policy.
- Parental leave.
- A collaborative team environment.
Skills
Ai Search, LLMs, Prompt Engineering, Automation Platforms, Analytics, Project Management, Google Search Console, Ga4, Geo/Aeo Strategy, B2B SaaS
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