Client Services Manager (Agency Relationships)
Acts as trusted advisor to agency and client partners, driving TV campaign growth through data insights, performance reviews, and cross-functional collaboration. Requires 2+ years in account management, strong data storytelling, and TV advertising knowledge in a hybrid environment.
About the job
Responsibilities
- Serve as primary contact and strategic advisor to agency + client partners
- Partner weekly with Media Buying to scale TV campaigns and troubleshoot performance issues
- Master Tatari's platform and leverage internal experts (Engineering, Data Science, etc.) to prioritize and solve client problems
- Synthesize campaign performance data into clear, actionable optimization recommendations
- Present weekly performance reviews and strategic narratives that drive client expansion
- Build and maintain relationships with key agency stakeholders (up to 10% travel)
Qualifications
- Bachelor's degree (Marketing, Economics, Statistics, or Business Administration preferred)
- 2+ years in post-sales account management or client success
- Strong grasp of linear and streaming TV landscape
- Exceptional data storytelling and presentation skills—ability to translate technical concepts for non-technical audiences
- Detail-oriented, well-organized, and meeting-prepared
- Comfort bridging conversations across engineering and marketing teams
- AI forward – you embrace AI for process and productivity
Bonus: understanding of digital marketing (i.e. SEM, FB), experience with programmatic buying, advanced Excel and data visualization skills.
Benefits
- Competitive salary ($80,000 - $110,000/annually)
- Equity compensation
- Health insurance coverage for you and your dependents
- 401K, FSA, and commuter benefits
- $150 monthly spending account
- $1,000 annual continued education benefit
- $500 WFH reimbursement
- Unlimited PTO and sick days
- Monthly Company Wellness Day Off
- Snacks, drinks, and catered lunches at the office
- Team building events
Skills
Data Storytelling, Data Visualization, Excel, Programmatic Buying, Sem, Facebook Ads, AI Tools, Tv Advertising, Streaming Tv, Linear Tv
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