Strategic Account Manager, Bilingual
Manages and grows strategic restaurant accounts, driving expansion revenue, retention, technical solution delivery, and executive relationships. Requires at least three years of account management experience, Spanish proficiency, strong commercial performance, and cross-functional project leadership.
About the job
Responsibilities
- Manage a book of 175 strategic food and beverage sellers.
- Grow account-based revenue through use-case expansion, cross-selling, and customized seller onboarding.
- Serve as the voice of upmarket sellers to product teams.
- Consult with high-value restaurant sellers to help them achieve their goals.
- Identify technical Square solutions for customer needs and project-manage implementation with cross-functional teams.
- Partner with Strategic Account Executives on high-growth deals.
- Negotiate pricing for expansion and seller retention.
- Provide white-glove service and troubleshoot seller issues through resolution.
- Inform operations and program design for the segment at scale.
- Conduct quarterly business reviews with stakeholders.
Requirements
- 3+ years of relevant account management experience.
- Experience managing, retaining, and growing a book of business.
- Spanish-language proficiency and comfort working with Spanish-speaking customers.
- Consistent over-performance against sales or customer success metrics.
- Strong customer discovery skills and curiosity about customer businesses.
- Ability to apply technical solutioning frameworks and conduct requirements gathering.
- Experience managing multiple projects with engineering, product, and finance teams.
- Experience negotiating contracts and/or pricing with senior external stakeholders.
- Excellent written and verbal communication skills.
- Creative and strategic problem-solving abilities.
Nice to Have
- Restaurant or food and beverage technology experience.
Compensation and Benefits
- Annual total compensation ranges by U.S. pay zone:
- Zone A: $135,200–$185,900
- Zone B: $125,762–$172,926
- Zone C: $118,950–$163,566
- Zone D: $108,160–$148,720
- Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning benefits.
Skills
Account Management, Customer Success, Sales, Requirements Gathering, Project Management, Pricing Negotiation, Contract Negotiation, Cross-Functional Collaboration, Product Management, Finance, Technical Solutioning
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