Commercial Systems and AI Specialist
Configures and manages commercial systems while building AI-powered automations for sales and marketing workflows. The role requires Salesforce or CRM experience, familiarity with generative AI and automation platforms, and strong data and systems skills.
About the job
Responsibilities
Commercial System & AI Platform Configuration
- Research, configure, and test AI tools, including Claude, Gemini, Zapier, and n8n, to improve the go-to-market stack.
- Build proof-of-concepts for AI-driven lead research, automated email drafting, meeting summarization, and information hand-offs.
- Build and maintain Salesforce Flows and Zapier/n8n automation sequences to reduce manual administrative work for sales and marketing teams.
- Configure and connect AI platforms and prompt-driven workflows into the commercial technology stack.
Day-to-Day System Management
- Handle daily administration across the commercial technology stack, including user provisioning, password resets, basic report building, and troubleshooting tool access.
- Use AI-assisted tools to deduplicate leads, clean account data, and maintain accurate source-of-truth records.
- Create how-to guides for new AI workflows and train the team to use AI tools effectively within the technology stack.
- Ensure AI experiments and configurations follow company policies.
Requirements
- 1–2+ years of experience with Salesforce or a similar CRM; Salesforce administration certification is a plus.
- Understanding of CRM objects, fields, and basic flow automation.
- Hands-on experience with generative AI tools such as Claude and Gemini, including experience from personal projects.
- Experience with automation platforms such as Zapier, n8n, or Make.com.
- Familiarity with Excel or Google Sheets and basic data manipulation.
- Ability to learn new SaaS tools across the commercial stack, including Gong, SalesLoft, ZoomInfo, and Marketo.
- Bachelor’s degree in Information Systems, Business Analytics, Computer Science, or equivalent builder experience.
Collaboration
- Commercial Systems Administration
- Sales and Marketing Operations
- Sales Enablement
- Sales and Customer Success teams
Compensation and Benefits
- Private healthcare insurance
- Company equity
- Flexible work schedule and unlimited vacation policy
- Learning and development benefits
- HU eyeglass benefit
- Team lunches and office snacks
- Virtual and in-office company events and happy hours
- Dog-friendly office
Skills
Salesforce, Salesforce Flows, Claude, Gemini, Zapier, n8n, Make.Com, Excel, Google Sheets, Gong, Salesloft, ZoomInfo, Marketo, Crm Administration, Prompt Engineering
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