Manager, Outreach and Engagement

Responsibilities

• Lead and manage a team of outreach specialists, providing training and coaching to achieve enrollment KPIs.
• Facilitate onboarding and training for new specialists.
• Analyze qualitative and quantitative outreach metrics to identify trends and improve enrollment and CAC performance.
• Monitor call quality and protocol adherence through regular audits of call recordings and specialist interactions.
• Maintain accurate documentation of interactions, outcomes, and follow-up actions while adhering to privacy and confidentiality requirements.
• Identify and implement process improvements for inbound and outbound calling.
• Conduct regular performance evaluations of specialist calls and documentation.
• Create and maintain team schedules to ensure adequate coverage.
• Ensure compliance with government regulations and guidelines for outreach activities.
• Foster a supportive team environment that encourages professional growth.

Requirements

• Bachelor's degree in healthcare management, public health, or a related field.
• Experience in healthcare management, particularly outbound calling and proactive outreach.
• Knowledge of Medicaid policies, procedures, and value-based care.
• Strong communication and interpersonal skills for engaging diverse patient populations.
• Leadership experience managing and motivating teams.
• Proficiency in data analysis and performance reporting.
• Strong organizational, documentation, and attention-to-detail skills.
• Ability to adapt to changing priorities in a fast-paced environment.
• Familiarity with healthcare software systems and CRM tools.
• Experience in a startup environment.
• Ability to work some evenings; standard schedule is Monday–Friday, 8:30 a.m.–5:00 p.m. CST.

Nice to Have

• Fluency in spoken and written Spanish.

Compensation and Benefits

• Expected salary: $90,000–$115,000 annually.
• Eligible for a monthly bonus and equity participation.
• Health, dental, and vision coverage.
• High-deductible health plans with HSA options.
• Flexible Spending Account (FSA).
• 401(k) program.
• Competitive vacation policy.
• 16 weeks of paid parental leave.
• Fully remote work flexibility within the United States.