Solutions Engineer owning technical customer relationships end-to-end at Privy. Lead discovery, integrations, issue resolution, and coordination for crypto/wallet infrastructure customers; 5+ years in similar customer-facing technical roles required.
Salary not listed
Remote5+ YOESolutions Architecture
About the role
What you’ll do
Own the technical relationship for Privy’s most important customers end-to-end
Lead technical discovery, implementation planning, and launch coordination
Drive integrations to successful completion
Unblock customer issues quickly and with urgency
Coordinate technical follow-through across internal and external stakeholders
Partner closely with Account Management on customer health and escalations
Work with FDE when a problem requires bespoke technical work or product development
Route long-tail issues to Support Engineering and keep ownership clear
Surface recurring customer pain points and product feedback to the broader team
Who you are
Minimum requirements
5+ years of experience in Solutions Engineering, Technical Account Management, Implementation, or a similar customer-facing technical role
Strong technical judgment and comfort in complex customer environments
Excellent communication and follow-through
Strong ownership and a bias toward action
High customer empathy and sound prioritization
Ability to manage ambiguity and keep workstreams moving
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