Solutions Engineer, Privy
Solutions Engineer owning technical customer relationships end-to-end at Privy. Lead discovery, integrations, issue resolution, and coordination for crypto/wallet infrastructure customers; 5+ years in similar customer-facing technical roles required.
About the job
What you’ll do
- Own the technical relationship for Privy’s most important customers end-to-end
- Lead technical discovery, implementation planning, and launch coordination
- Drive integrations to successful completion
- Unblock customer issues quickly and with urgency
- Coordinate technical follow-through across internal and external stakeholders
- Partner closely with Account Management on customer health and escalations
- Work with FDE when a problem requires bespoke technical work or product development
- Route long-tail issues to Support Engineering and keep ownership clear
- Surface recurring customer pain points and product feedback to the broader team
Who you are
Minimum requirements
- 5+ years of experience in Solutions Engineering, Technical Account Management, Implementation, or a similar customer-facing technical role
- Strong technical judgment and comfort in complex customer environments
- Excellent communication and follow-through
- Strong ownership and a bias toward action
- High customer empathy and sound prioritization
- Ability to manage ambiguity and keep workstreams moving
Skills
Solutions Engineering, Technical Account Management, Implementation, Customer-Facing Technical Roles, Technical Discovery, Integration Planning, Stakeholder Coordination
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