Deployment Ops Engineer

Responsibilities

• Lead site readiness, mobilisation, commissioning, calibration, acceptance testing, and day-to-day technical operation of deployed robots.
• Diagnose mechanical, electrical, embedded, networking, perception, and software issues using logs, measurements, controlled tests, and structured escalation.
• Perform safe maintenance, component replacement, configuration changes, and recovery procedures in the field.
• Coordinate with customers, contractors, operators, safety teams, and engineering to keep deployments productive.
• Train site users, document operating procedures, and maintain shift, issue, and maintenance records.
• Capture field data, recurring failure modes, workflow constraints, and customer feedback; drive closure with product owners.
• Track availability, utilisation, task completion, intervention rate, and service performance.
• Build repeatable deployment and support playbooks as deployment sites expand.

Requirements

• 3+ years in field engineering, robotics deployment, industrial automation, commissioning, service engineering, construction technology, or similar hands-on operations.
• Strong troubleshooting across electromechanical systems, sensors, compute, networks, and software interfaces.
• Ability to read technical documentation, use diagnostic tools, and communicate evidence clearly to remote engineering teams.
• High ownership, calm execution under pressure, and a customer-oriented approach.
• Ability to work safely on active construction sites, lift and handle field equipment, and adapt to site schedules.
• Ability to work in the United States and travel frequently to customer locations.

Nice-to-haves

• Experience with autonomous robots, mobile robots, heavy equipment, industrial controls, ROS, Linux, CAN, or field-service systems.
• Construction-site safety training and experience working with contractors or skilled trades.
• Experience supporting pilot deployments and improving products from field data.