Enterprise Services Manager, Professional Services Sales

Responsibilities

• Own Professional Services bookings, pipeline creation, qualification, and forecasting across strategic enterprise accounts.
• Partner with Account Executives and Solutions Architects on account plans and services strategies.
• Lead executive discovery sessions, assessments, and workshops across business and technical stakeholder groups.
• Translate customer requirements into executable services approaches with scope, milestones, dependencies, risks, and success measures.
• Create proposals, pricing approaches, and Statements of Work for advisory, implementation, packaged, and transformation engagements.
• Lead negotiations with customer executives, procurement, legal, and internal stakeholders.
• Manage scope, resourcing, dependencies, implementation risk, and customer expectations before delivery.
• Prepare delivery teams for customer kickoff and maintain continuity from opportunity through early delivery.
• Partner with Customer Success, Delivery, Support, Product, Engineering, and external partners to support activation, adoption, and expansion.
• Surface customer needs and contribute to repeatable sales plays, service offerings, tools, and best practices.
• Use AI-enabled tools responsibly for account research, solutioning, documentation, forecasting, and delivery visibility.

Requirements

• 5+ years of experience selling Professional Services, consulting, implementation, managed services, or complex technology solutions to enterprise customers.
• Track record of originating, shaping, and closing sizable services or transformation engagements.
• Experience owning services sales cycles from discovery through proposal, SOW development, negotiation, contract signature, and delivery handoff.
• Experience leading executive discovery, workshops, assessments, or business-case conversations.
• Ability to translate complex business and technical requirements into executable services approaches.
• Experience collaborating with Account Executives, Solutions Architects, delivery teams, Product, Engineering, and external partners.
• Strong commercial judgment across scope, pricing, assumptions, dependencies, risks, resourcing, and customer expectations.
• Working knowledge of APIs, integrations, cloud platforms, data flows, and enterprise implementation considerations.
• Ability to manage competing priorities, navigate ambiguity, and maintain rigorous pipeline and forecast.

Preferred Qualifications

• Experience in payments, fintech, financial infrastructure, billing, marketplaces, money movement, fraud, risk, or digital commerce.
• Experience selling to senior product, engineering, finance, operations, security, or technology leaders.
• Experience with enterprise integrations, cloud adoption, APIs, platform implementations, data modernization, or digital transformation programs.
• Experience selling packaged, phased, outcome-oriented, or partner-delivered services.
• Familiarity with AI-enabled software or automation, including data, security, governance, adoption, and business-value considerations.
• Experience in a high-growth technology company, cloud provider, enterprise SaaS company, consulting firm, or systems integrator.