Enterprise Account Manager
Manage enterprise customer relationships at Replit, driving retention, expansion, and success with AI-powered software creation platform. Requires 3-5+ years in Customer Success or Enterprise Account Management in SaaS.
About the job
Responsibilities
- Serve as the primary relationship owner for assigned customer portfolio, ensuring high satisfaction and retention
- Champion customer success by helping businesses realize the transformative potential of AI-powered software creation
- Lead onboarding programs that accelerate customer time-to-value and platform adoption
- Guide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation tools
- Execute renewal processes with a focus on expansion and long-term partnership development
- Maintain accurate customer health scores and renewal forecasting data in Replit's CRM (Hubspot)
- Gather and communicate valuable customer feedback, championing their interests within Replit
- Optimize customers' use of the Replit platform through ongoing training, support, and strategic guidance
Requirements
- 3-5+ years of experience in Customer Success, Enterprise Account Management, or technical sales role, preferably in SaaS or developer tools
- Excellent communication skills, with the ability to explain technical concepts to non-technical audiences
- Proven track record of meeting or exceeding renewal and expansion revenue targets
- Experience managing customer relationships from onboarding through renewal and expansion
- Proficiency in using CRM systems and customer success tools (e.g., Hubspot)
- Ability to quickly learn and articulate the value of new technologies to diverse customer segments
- Strong problem-solving skills and consultative approach to customer challenges
- Self-motivated with excellent time management and organizational skills for managing multiple accounts
- Passion for technology and staying current with industry trends, particularly AI and automation
Nice to Have
- Experience with or strong interest in AI
- Comfort with data analysis to drive customer success metrics and identify growth opportunities
- Active Replit user
- Worked at an early-stage startup or in developer tools
- Experience with rapid prototyping, product development workflows, or business process automation
- Background in customer success at companies serving technical or semi-technical user bases
- Degree in Computer Science, Engineering, Business, or a related field (or equivalent practical experience)
Tools & Tech Stack
- Replit
- Hubspot CRM
- Customer success and analytics platforms
- ZoomInfo
- LinkedIn Sales Navigator
- Hashboard, Hex
- Various customer communication and project management tools
Skills
HubSpot, CRM, Customer Success, Account Management, SaaS, ZoomInfo, LinkedIn Sales Navigator, Hashboard, Hex, AI
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